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Adobe Flash won't let me update unless I uninstall u, How to reinstall

Posted

I tried to get to my Tx. Benefits State page and they said I had to update Flash and then they said I had to uninstall Mozilla to get the new things I had to have to see my benefits. To update they said I had to uninstall Mozilla and then I could reinstall it. i don't understand

I tried to get to my Tx. Benefits State page and they said I had to update Flash and then they said I had to uninstall Mozilla to get the new things I had to have to see my benefits. To update they said I had to uninstall Mozilla and then I could reinstall it. i don't understand

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Google Update
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • adblockingfiltersetp 1.0 ({87eab3b7-a707-4459-99ae-c2fa06cfa36b})
  • Ads no more 2.1 ({a3a5c777-f583-4fef-9380-ab4add1bc2a2})
  • Element Hiding Helper for Adblock Plus 1.3.1 (elemhidehelper@adblockplus.org)
  • Facebook Ads Block 1.0 (jid1-CGxMej0nDJTjwQ@jetpack)
  • FirefoxAdKiller 0.87 ({b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1})
  • Lightbeam 1.2.0 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • MapsGalaxy 6.83.5.44288 (39ffxtbr@MapsGalaxy_39.com)
  • NetVideoHunter 1.16 (netvideohunter@netvideohunter.com)
  • No Small Text 4.1 (nosmalltext@pjs.nl)
  • YouTube Converter 2.0 (addon@music-clips.net)
  • YouTube MP4 1.0 (jid1-fi7YsDKluiRAQA@jetpack)
  • PDF Viewer 1.0.277 (uriloader@pdf.js) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 020d1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 5
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
ideato 893 solutions 6250 answers

Hello bookitty, the latest flash version for win 7 today is the 16.0.0.296. If you have a previous version then uninstall it with the :

after that you can install the latest from the next link :


thank you

Hello bookitty, the latest flash version for win 7 today is the 16.0.0.296. If you have a previous version then uninstall it with the : * http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html after that you can install the latest from the next link : * http://www.adobe.com/special/products/flashplayer/fp_distribution3.html thank you