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Why does Firefox keep crashing

Posted

Firefox crashes randomly and multiable times a day under mixed usages and conditions.

Firefox crashes randomly and multiable times a day under mixed usages and conditions.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • DailyBibleGuide Installer Plugin Stub for 32-bit Windows
  • GEPlugin
  • Version 5.38.6.0
  • Google Update
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • McAfee MSS+ NPAPI Plugin
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Motive Management Plug-in for Mozilla Browsers
  • Motive Plugin for Mozilla Browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.0
  • Windows Activation Technologies Plugin for Mozilla
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • ArcSoft Video Downloader Extension 2.0.0.8 ({B728AB94-9BC7-49b7-B76A-422BB31B2FD0}) (Inactive)
  • Download videos and MP3s from YouTube 4.5.3.1206 ({B64D9B05-48E1-4CEB-BF58-E0643994E900}) (Inactive)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • RAW Thumbnail Viewer 2.0.0.11 (RAWThumbnailViewer@arcsoft.com.cn) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.6 ({0153E448-190B-4987-BDE1-F256CADA672F}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 430
  • adapterDescription2:
  • adapterDeviceID: 0x0de1
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 0828196e
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion: 9.18.13.1106
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
ideato 893 solutions 6250 answers

Hi cliffmross, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hi cliffmross, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.