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My Sync is not working. It failed to retrieve data from my account.

Posted

Few days ago I have installed the Firefox version 35.0. And my sync account was named m.akram040@gmail.com . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was m.akram040@gmail.com. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Few days ago I have installed the Firefox version 35.0. And my sync account was named m.akram040@gmail.com . But after I installed this version I had previous version 30.0 or 32.0 . And in those versions my sync account was m.akram040@gmail.com. But now after the installation of version 35.0 I did not find anything in my bookmarks. It seems like I had nothing synced. But I know I have always synced and I am sure about this. I had so many important research and project links in the bookmarks. Please can you retrieve the bookmark list of my sync account. I am in a real misery right now. Please retrieve my synced datas as soon as possible.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.20513.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

guigs 1072 solutions 11697 answers

Hi mahabubakram, Thank you for your question. I understand that you were on version 30 and after updating to 32 and 35 the sync data is not there. Let's try to find it.

  • Did you sign up for the new version of sync ever at accounts.firefox.com? This would mean you are on the new sync.
  • Did you previously pair a device? If so, you might have the data on the old account and will need to sign in at accounts.mozilla.com to sync the old data.

Back up and restore information in Firefox profiles

Hi mahabubakram, Thank you for your question. I understand that you were on version 30 and after updating to 32 and 35 the sync data is not there. Let's try to find it. *Did you sign up for the new version of sync ever at accounts.firefox.com? This would mean you are on the new sync. *Did you previously pair a device? If so, you might have the data on the old account and will need to sign in at accounts.mozilla.com to sync the old data. [[Back up and restore information in Firefox profiles]]