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Lost sync information when Mozilla updated

Posted

When I updated Mozilla all the information I had syncronized was erased therefore I can't set up the sync again with all the information I had. I'ts like all the sync info was already deleted from the browser after the update. I'd like to recover all that info because was really important and it was a lot. Thanks

When I updated Mozilla all the information I had syncronized was erased therefore I can't set up the sync again with all the information I had. I'ts like all the sync info was already deleted from the browser after the update. I'd like to recover all that info because was really important and it was a lot. Thanks

Chosen solution

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

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Additional System Details

Installed Plug-ins

  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • WildTangent Games App V2 Presence Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

guigs 1072 solutions 11697 answers

Chosen Solution

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was. There is a restore to previous version feature in your operating system that may be useful. [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

Question owner

Hi guigs2, It helped me, thanks for your answer and your time.

Hi guigs2, It helped me, thanks for your answer and your time.