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Firefox crashes

  • 6 replies
  • 2 have this problem
  • 29 views
  • Last reply by FredMcD

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It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter.

I've tried uninstalling/reinstalling several times, I've restarted my computer several times, I wiped it from my registry editor, and nothing has changed.

The crash ID is: bp-89dc985d-1ccc-46c8-bcd0-139832150121

All Replies (6)

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The crash report shows unknown error.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

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You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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I can't open it in Safe Mode, it still opens the crash reporter. I also can't use about:config because Firefox won't open - at all. It immediately opens the crash reporter.

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If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

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Crash ID: bp-77a1ede5-e80a-4523-b5d3-ef5662150121

Crash ID: bp-89dc985d-1ccc-46c8-bcd0-139832150121

Crash ID: bp-a84b4be5-91f7-4292-b6dc-9386b2150121

Crash ID: bp-60f2893e-d5d5-444d-a2bd-5e1fe2150121

Crash ID: bp-817ff732-2174-4c52-ace8-91a172150120

Crash ID: bp-ce0470df-9332-4de8-bce7-290462150119

Crash ID: bp-e68d9fbc-8639-40ef-9596-ad0712150119

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It looks like they found a fix and will release it soon.

https://bugzilla.mozilla.org/show_bug.cgi?id=1122367 Do not comment in bug reports.