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Login link does not appear on a website

  • 44 replies
  • 2 have this problem
  • 36 views
  • Last reply by cor-el

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I am running Win7pro and Firefox 35. I am able to access the history channel website history.com, but the link to "full video access" does not appear. "Full video access" is a link to login with your particular TV provider that permits one to watch all available episodes. I have confirmed that Flash is up-to-date and enabled. I have confirmed that Java is up-to-date and enabled. I have deleted all history, cache, and cookies. Third party cookies are allowed. History.com is not listed as an exception. I have also deleted the cookies.sqlite from my profile. Still the login link does not appear. Other information - I am able to access this website including the "full access video" link on my other Win7 computer using Firefox 35. History.com support tells me that the problem is on my computer not on their website. Can anyone suggest what might be the problem?

Chosen solution

Yippee, hurray. O happy day. I found the answer to my problem of the missing FULL ACCESS video login link. The answer is.... (wait for it)... I clicked View on the Menu bar and clicked zoom out and a whole line of links appeared at the top of the page, including the one I was looking for.

How simple? How much time I spent looking for this answer. Thanks to every one who was trying to help

Read this answer in context 👍 0

All Replies (4)

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My screen resolution is set to 1024 x 768 which is the recommended setting for my 17-inch monitor, and I did get the three bar button that opens a menu bar on the left side.

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Yes, we missed that resizing the web page and possibly zooming the page (zooming affects the screen dimension as reported to JavaScript) makes the content flip to mobile view. They might have set the detection limit to 1023, so visitors with a 1024 screen wouldn't be affected.

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cor-el said

we missed that resizing the web page and possibly zooming the page (zooming affects the screen dimension as reported to JavaScript)

cor-el, are you going to write a bug report?

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This is not a bug, but this is caused by the design of that website that uses JavaScript. This will happen in any broweser if you reduce the window width.

Zooming slighty out to .95 is sufficient to make the link appear.

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