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Crazy disk usage + frequent crashes after update

  • 4 replies
  • 3 have this problem
  • 17 views
  • Last reply by FredMcD

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After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update. The browser starts and works fine for a few (not consistent) minutes, then starts using the hard drive heavily, slowing down the bowser itself and everything else. Usage has a 'saw' pattern, going regularly from 50% to 90% every couple of seconds. All stops when I close Firefox. I couldn't pinpoint a particular website that triggered this behaviour. Also the browser has crashed 4 times in less than 48hrs. Win8.1 64, 16GB ram, Nvidia GT640, all software (including plug-ins) up-to date.

Please advise, thank you

All Replies (4)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.meegee said

After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update. The browser starts and works fine for a few (not consistent) minutes, then starts using the hard drive heavily, slowing down the bowser itself and everything else. Usage has a 'saw' pattern, going regularly from 50% to 90% every couple of seconds. All stops when I close Firefox. I couldn't pinpoint a particular website that triggered this behaviour. Also the browser has crashed 4 times in less than 48hrs. Win8.1 64, 16GB ram, Nvidia GT640, all software (including plug-ins) up-to date. Please advise, thank you
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Thank you for the prompt reply. Only two reports in the last 24hrs show on the about:crashes page, but I'm quite sure there were more. Previous reports shown are from Nov2014 Here are their IDs: bp-e215ba03-ec24-41ef-9e89-df4152150115 bp-d54d0b79-1b2b-430d-81b5-391a92150115 bp-dddbbec0-f8c1-4390-8daf-285e52141125 bp-36858963-7e05-4d23-a31b-69cba2141118 bp-a6a689aa-3a15-4158-b16b-99e562141118

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more crashes: bp-28edbd9d-c0ae-4635-ac34-314a62150116 bp-37020038-685e-4627-92db-5c0d62150116

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The crash report flagged these programs;

Signature OOM OutOfMemory

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

combase.dll = Microsoft

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver


Bug report 1117873 UNCONFIRMED --- Firefox crash with "Enhanced Steam" extension since Fx35b1


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration