X
Tap here to go to the mobile version of the site.

Support Forum

firefox 35.0 preventing shutdown windows 7

Posted

+ System

 - Provider 
  [ Name]  Microsoft-Windows-Diagnostics-Performance 
  [ Guid]  {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A} 

  EventID 201 

  Version 1 

  Level 2 

  Task 4007 

  Opcode 41 

  Keywords 0x8000000000010000 

 - TimeCreated 
  [ SystemTime]  2014-11-24T23:40:24.052272300Z 

  EventRecordID 408 

 - Correlation 
  [ ActivityID]  {0F8F9C78-F800-0007-1210-65B73F08D001} 

 - Execution 
  [ ProcessID]  1488 
  [ ThreadID]  3164 

  Channel Microsoft-Windows-Diagnostics-Performance/Operational 

  Computer Beasty 

 - Security 
  [ UserID]  S-1-5-19 

- EventData

 StartTime 2014-11-24T23:35:55.651019200Z 
 NameLength 12 
 Name firefox.exe 
 FriendlyNameLength 8 
 FriendlyName Firefox 
 VersionLength 5 
 Version 33.1 
 TotalTime 47404 
 DegradationTime 45904 
 PathLength 51 
 Path C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
 ProductNameLength 8 
 ProductName Firefox 
 CompanyNameLength 20 
 CompanyName Mozilla Corporation
+ System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A} EventID 201 Version 1 Level 2 Task 4007 Opcode 41 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2014-11-24T23:40:24.052272300Z EventRecordID 408 - Correlation [ ActivityID] {0F8F9C78-F800-0007-1210-65B73F08D001} - Execution [ ProcessID] 1488 [ ThreadID] 3164 Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Beasty - Security [ UserID] S-1-5-19 - EventData StartTime 2014-11-24T23:35:55.651019200Z NameLength 12 Name firefox.exe FriendlyNameLength 8 FriendlyName Firefox VersionLength 5 Version 33.1 TotalTime 47404 DegradationTime 45904 PathLength 51 Path C:\Program Files (x86)\Mozilla Firefox\firefox.exe ProductNameLength 8 ProductName Firefox CompanyNameLength 20 CompanyName Mozilla Corporation

Chosen solution

Disable ALL of your suspects.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Foxit Reader Plug-In For Firefox and Netscape
  • Garmin Communicator Plug-In 4.2.0.0
  • Garmin Communicator Plug-In 4.2.0.0 BETA
  • GEPlugin
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • Shockwave Flash 13.0 r0
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 35.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0/WINNT/en-US/

Extensions

  • Bluhell Firewall 2.5.0 ({6BB5760D-F97E-421B-AF5B-8457A90C3CED})
  • CouchPotato 1.1.2 ({1EB88DA7-4F70-4E70-923F-810E4F0C9FDF})
  • Dark Shade 1.0.0 ({7b5139e3-1e7f-4a89-8656-f245a5927c4b})
  • Download YouTube Videos as MP4 1.7.30 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Garmin Communicator 4.2.0.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Generation Seven 1.0.0 ({2f114b7d-af2e-4f00-8cbf-77d840883c64})
  • IE Tab 2 (FF 3.6+) 5.12.12.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • LastPass 3.1.77 (support@lastpass.com)
  • Net Usage Item 1.2.337.1 ({DA1B0AB5-7DD3-4066-BC2A-64AABBDD0A8B})
  • Net Usage Item Classic GUI Theme 1.2.1 ({25FC23FD-E26C-48D9-840E-7BD9C3FB48FF})
  • Net Usage Item New Modern Theme 1.2.1 ({A77CAB9A-0341-477b-9FF9-8333256C3E0B})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Print Edit 13.8 (printedit@DW-dev)
  • sabnzbdfox 1.2 (sabnzbd-fox@techno-barje.fr)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Xmarks 4.3.6 (foxmarks@kei.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Helpful Reply

Separate Issue; Your System Details shows;

Installed Plug-ins

Garmin Communicator Plug-In 4.2.0.0 Garmin Communicator Plug-In 4.2.0.0 BETA

Shockwave Flash 13.0 r0 Shockwave Flash 16.0 r0

Having more than one version of a program may cause issues.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. After it has loaded, close the browser. Is the problem still there?

Separate Issue; Your System Details shows; Installed Plug-ins Garmin Communicator Plug-In 4.2.0.0 Garmin Communicator Plug-In 4.2.0.0 BETA Shockwave Flash 13.0 r0 Shockwave Flash 16.0 r0 Having more than one version of a program may cause issues. '''Flash:''' Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' --------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. After it has loaded, close the browser. Is the problem still there?

Helpful Reply

Ok...tried your worthwhile suggestions to no avail. I decided it was about time to freshen things up and do a fresh install onto a new SSD. All went well until almost complete then the problem returned and I now think the issue may be caused by Couch Potato , SabNZBD , Sickbeard or their associated plugins. I have restored to before the problem arose and will advise when/if I isolate the offender.

  • Edit : Resolved other issues along the way , however the suspects are down to HTC Sync or the last version of Sickbeard, so I installed an older version of sickbeard and it appears HTC software may cause issues , so I will wait for a newer version. Thanks Fred McD...you started me on the right path...
Ok...tried your worthwhile suggestions to no avail. I decided it was about time to freshen things up and do a fresh install onto a new SSD. All went well until almost complete then the problem returned and I now think the issue may be caused by Couch Potato , SabNZBD , Sickbeard or their associated plugins. I have restored to before the problem arose and will advise when/if I isolate the offender. *Edit : Resolved other issues along the way , however the suspects are down to HTC Sync or the last version of Sickbeard, so I installed an older version of sickbeard and it appears HTC software may cause issues , so I will wait for a newer version. Thanks Fred McD...you started me on the right path...

Modified by tasaholic

FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Chosen Solution

Disable ALL of your suspects.

Disable ALL of your suspects.