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Firefox keeps crashing and is very slow.

Posted

I've tried disabling add-ons and plugins and I still have the same issues. It is using a ton of memory. I've scanned with malwarebytes and my antivirus. I also keep getting prompted to allow adobe flash on sites. Crash reports: bp-674ebc37-8743-4bf9-bd4e-dca7b2150110 1/9/2015 7:36 PM bp-55efc9d6-f178-49bb-807f-18afc2150110 1/9/2015 7:33 PM bp-e087b5de-61f8-479f-8f3f-3fe542150110 1/9/2015 7:30 PM 43d3db7d-72f5-4b6d-88fc-320d1710f55f 12/31/2014 12:29 PM 8dca675a-f54a-41fa-8056-a9956d6ba079 12/31/2014 12:29 PM

I've tried disabling add-ons and plugins and I still have the same issues. It is using a ton of memory. I've scanned with malwarebytes and my antivirus. I also keep getting prompted to allow adobe flash on sites. Crash reports: bp-674ebc37-8743-4bf9-bd4e-dca7b2150110 1/9/2015 7:36 PM bp-55efc9d6-f178-49bb-807f-18afc2150110 1/9/2015 7:33 PM bp-e087b5de-61f8-479f-8f3f-3fe542150110 1/9/2015 7:30 PM 43d3db7d-72f5-4b6d-88fc-320d1710f55f 12/31/2014 12:29 PM 8dca675a-f54a-41fa-8056-a9956d6ba079 12/31/2014 12:29 PM

Modified by across71

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.2.8.2 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Clippings 4.1.2 ({91aa5abe-9de4-4347-b7b5-322c38dd9271})
  • ColorfulTabs 25.7 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Scroll To Top 4.5.1 (jid0-gRmSxW9ByuHwGjLhtXJg27YnZRs@jetpack)
  • Social Fixer 12.0 (socialfixer@mattkruse.com)
  • Thumbnail Zoom Plus 3.2 (thumbnailZoom@dadler.github.com)
  • Trend Micro BEP Firefox Extension 9.0.0.1069 (tmbepff@trendmicro.com)
  • Trend Micro Osprey Firefox Extension 2.0.0.1039 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube High Definition 34.3 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
  • Trend Micro Password Manager Firefox Extension 1.9.0.1137 ({8197dd50-b252-4b08-a1be-1277f22357bb}) (Inactive)
  • Trend Micro Toolbar 8.0.0.1133 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 8550G
  • adapterDescription2:
  • adapterDeviceID: 0x990d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterSubsysID: 1982103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 2-25-2013
  • driverDate2:
  • driverVersion: 12.101.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 8550G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: http://my.yahoo.com/?mkg=015#
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • dom.max_script_run_time: 20
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 14
  • font.size.fixed.x-western: 14
  • font.size.variable.x-western: 15
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.enabled: False
  • media.gmp-gmpopenh264.lastUpdate: 1415414587
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420936274
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1420991260
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.np_wtapp: 0
  • plugin.state.npatgpc: 0
  • plugin.state.npctrl: 1
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 0
  • plugin.state.npmigfpi: 0
  • plugin.state.nptgctlsi: 0
  • plugin.state.nptgctlsr: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418912949

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Mentioned in the reports are a list of modules that were flagged:

  • [ Ø TmFFExt2.dll ] - Trend Micro Network Security Components
  • utilDebugLog.dll - Worry-Free Business Security Standard/Advanced - 7.0;

But if these are not programs you are familiar with, please run a Malware scan. Sometimes it takes more than one to find a virus: Troubleshoot Firefox issues caused by malware

Does the antivirus have any blocked functions right before Firefox crashed? Does it happen in a new profile? Back up and restore information in Firefox profiles

Mentioned in the reports are a list of modules that were flagged: *[ Ø TmFFExt2.dll ] - Trend Micro Network Security Components *utilDebugLog.dll - Worry-Free Business Security Standard/Advanced - 7.0; But if these are not programs you are familiar with, please run a Malware scan. Sometimes it takes more than one to find a virus: [[Troubleshoot Firefox issues caused by malware]] Does the antivirus have any blocked functions right before Firefox crashed? Does it happen in a new profile? [[Back up and restore information in Firefox profiles]]

Question owner

I have ran malwarebytes several times and it has not located anything. I do not know of anything my antivirus is blocking. I am using Trend Micro Maximum Security.

I have ran malwarebytes several times and it has not located anything. I do not know of anything my antivirus is blocking. I am using Trend Micro Maximum Security.

Question owner

I just was updated to FF 35. Maybe that will help these issues.

I just was updated to FF 35. Maybe that will help these issues.

Question owner

Nope it did not help. FF is still using a lot of memory.

Nope it did not help. FF is still using a lot of memory.

Question owner

Three new crash reports:

bp-b2c3446b-68a9-4bc6-926c-800fd2150117 1/16/2015 8:54 PM bp-8ecc81d4-2084-4156-90dc-3503c2150115 1/14/2015 8:18 PM bp-9017d784-1c7b-429d-8906-049152150115 1/14/2015 8:15 PM

Three new crash reports: bp-b2c3446b-68a9-4bc6-926c-800fd2150117 1/16/2015 8:54 PM bp-8ecc81d4-2084-4156-90dc-3503c2150115 1/14/2015 8:18 PM bp-9017d784-1c7b-429d-8906-049152150115 1/14/2015 8:15 PM

Question owner

I have updated to FF36 and today it keeps crashing. It even crashes when I prompt it for the Health Report.

bp-b4dcb3c4-194a-4317-b415-9044b2150121 1 minute ago bp-29d258f5-a4c7-4002-9366-cae192150121 3 minutes ago bp-1c6701f2-a9e4-416b-9a27-110832150121 9 minutes ago bp-3ca36e22-03ea-49ea-9024-4dc852150121 10 minutes ago bp-d7863f64-1a16-49f9-a2ff-fbd702150121 11 minutes ago

I have updated to FF36 and today it keeps crashing. It even crashes when I prompt it for the Health Report. bp-b4dcb3c4-194a-4317-b415-9044b2150121 1 minute ago bp-29d258f5-a4c7-4002-9366-cae192150121 3 minutes ago bp-1c6701f2-a9e4-416b-9a27-110832150121 9 minutes ago bp-3ca36e22-03ea-49ea-9024-4dc852150121 10 minutes ago bp-d7863f64-1a16-49f9-a2ff-fbd702150121 11 minutes ago
mrbunnylamakins 9 solutions 140 answers

How many add-on do you have installed? How much memory you have..

Does it slow down on Twitter,Facebook and Youtube

Do you have "Ghostery" installed because it does help this issue a lot but this add-on messes up your Firefox Options box, but you can open your options via tab when you type in url about:preferences

Check your "Add-on Memory Usage" too

Type into a blank url about:addons-memory as seen in picture below.

I would do all this after restating Firefox up.

Also try out Memory Fox 7.4 (2nd picture below)

https://addons.mozilla.org/en-US/firefox/addon/memory-fox/?src=search

How many add-on do you have installed? How much memory you have.. Does it slow down on Twitter,Facebook and Youtube Do you have "Ghostery" installed because it does help this issue a lot but this add-on messes up your Firefox Options box, but you can open your options via tab when you type in url '''about:preferences''' Check your "Add-on Memory Usage" too Type into a blank url '''about:addons-memory''' as seen in picture below. I would do all this after restating Firefox up. Also try out Memory Fox 7.4 (2nd picture below) [https://addons.mozilla.org/en-US/firefox/addon/memory-fox/?src=search https://addons.mozilla.org/en-US/firefox/addon/memory-fox/?src=search]

Modified by mrbunnylamakins

Question owner

I have 8GB of memory. I have 11 add-ons. I do not have ghostery. I did try to add Memory Fox but kept getting errors when I opened up FF and then sent to a 404 page not found. I saw on the Memory Fox add-on page a comment that someone said it was no longer available/discontinued - dated January 9, 2015. So I am trying the Free Memory add on. As of today it crashes every time I try to play a video on any site. I do notice the memory goes up when I am using FB. I don't use Twitter on here. It also continuously goes up the longer I've had FF open. I don't usually have many tabs open. Maybe 4-5. My add ons usage looks like yours - Firefox using the most then adblock plus. The rest aren't using much.

I have 8GB of memory. I have 11 add-ons. I do not have ghostery. I did try to add Memory Fox but kept getting errors when I opened up FF and then sent to a 404 page not found. I saw on the Memory Fox add-on page a comment that someone said it was no longer available/discontinued - dated January 9, 2015. So I am trying the Free Memory add on. As of today it crashes every time I try to play a video on any site. I do notice the memory goes up when I am using FB. I don't use Twitter on here. It also continuously goes up the longer I've had FF open. I don't usually have many tabs open. Maybe 4-5. My add ons usage looks like yours - Firefox using the most then adblock plus. The rest aren't using much.