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Firefox crashes

Posted

Crash ID: bp-f30323e0-6af4-46f8-9097-5b20b2150110

Crash ID: bp-f30323e0-6af4-46f8-9097-5b20b2150110

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Facebook Video Calling Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 18.1.9.799 (avg@toolbar) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6520G
  • adapterDescription2:
  • adapterDeviceID: 0x9647
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 3568103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6520G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1413380302
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420902427
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1420870678
  • places.history.expiration.transient_current_max_pages: 93361
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 2
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1419437891

Misc

  • User JS: No
  • Accessibility: No

Question owner

My computer keeps constantly crashing. Just posted the Crash ID a while ago. I just forgot to write the details.

My computer keeps constantly crashing. Just posted the Crash ID a while ago. I just forgot to write the details.
cor-el
  • Top 10 Contributor
  • Moderator
17683 solutions 159974 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


More crash reports in the raw data that indicate issues with GC: [01]: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Jan 11, 2015 [02]: bp-f30323e0-6af4-46f8-9097-5b20b2150110 Jan 11, 2015 [03]: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110 Jan 10, 2015 [04]: bp-61420f02-5fc9-47db-8bde-e80ea2150108 Jan 8, 2015 [05]: bp-e4949613-2a7d-41ca-9fc8-fa4cd2150108 Jan 8, 2015


You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting ---- More crash reports in the raw data that indicate issues with GC: [01]: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Jan 11, 2015 [02]: bp-f30323e0-6af4-46f8-9097-5b20b2150110 Jan 11, 2015 [03]: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110 Jan 10, 2015 [04]: bp-61420f02-5fc9-47db-8bde-e80ea2150108 Jan 8, 2015 [05]: bp-e4949613-2a7d-41ca-9fc8-fa4cd2150108 Jan 8, 2015 ---- You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode) ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Modified by cor-el

Question owner

There are more crashes before this. Sorry for the inconvenience: Crash ID: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Crash ID: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110

There are more crashes before this. Sorry for the inconvenience: Crash ID: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Crash ID: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110

Question owner

I looked at the Mozilla Crash Reports and saw the reason for the crash: EXCEPTION_ACCESS_VIOLATION_READ

I looked at the Mozilla Crash Reports and saw the reason for the crash: EXCEPTION_ACCESS_VIOLATION_READ
cor-el
  • Top 10 Contributor
  • Moderator
17683 solutions 159974 answers

That is because garbage collection tries to free memory that is no longer being used and doesn't exist anymore. The actual error can have happened quite some time ago and it is not possible in such a case to find what went wrong and where it went wrong.

That is because garbage collection tries to free memory that is no longer being used and doesn't exist anymore. The actual error can have happened quite some time ago and it is not possible in such a case to find what went wrong and where it went wrong.

Question owner

bp-2d10db07-aca5-4f04-80a7-dca502150615 6/14/2015 11:06 PM bp-f5e766ed-7e58-4221-9b55-f52d82150615 6/14/2015 10:48 PM bp-8d0a286b-e54b-49cd-9bb3-81ae02150615 6/14/2015 9:41 PM bp-08bfb0e9-17f6-446c-8179-1b5062150615 6/14/2015 9:38 PM bp-984f1e76-60a7-438e-b18c-a6f02215061

bp-2d10db07-aca5-4f04-80a7-dca502150615 6/14/2015 11:06 PM bp-f5e766ed-7e58-4221-9b55-f52d82150615 6/14/2015 10:48 PM bp-8d0a286b-e54b-49cd-9bb3-81ae02150615 6/14/2015 9:41 PM bp-08bfb0e9-17f6-446c-8179-1b5062150615 6/14/2015 9:38 PM bp-984f1e76-60a7-438e-b18c-a6f02215061

Question owner

bp-984f1e76-60a7-438e-b18c-a6f022150614

bp-984f1e76-60a7-438e-b18c-a6f022150614
cor-el
  • Top 10 Contributor
  • Moderator
17683 solutions 159974 answers

You can try to disable hardware acceleration in Firefox if you haven't done this yet.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox if you haven't done this yet. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration