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Wrong startup page

Posted

I get a bing page whenever I startup firefox. I have read some suggested answers that do not work.

THere is nothing after firefox.exe on the shortcut I use to start Firefox 34.0.5 .

I have two active addons: Lastpass and Hotspot Shield. I have one inactive addon, Norton Toolbar. Could one of these cause the problem?

Now I have three, firefox troubleshooter

I get a bing page whenever I startup firefox. I have read some suggested answers that do not work. THere is nothing after firefox.exe on the shortcut I use to start Firefox 34.0.5 . I have two active addons: Lastpass and Hotspot Shield. I have one inactive addon, Norton Toolbar. Could one of these cause the problem? Now I have three, firefox troubleshooter

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • LastPass Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 16.0 r0

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Hotspot Shield Extension 3.42 (afproxy@anchorfree.com)
  • LastPass 3.1.75 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.10.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0416
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397817aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-9-2013
  • driverDate2:
  • driverVersion: 10.18.10.3304
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: https://my.yahoo.com/
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Calibri
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1413383807
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420560561
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1420641707
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418156817

Misc

  • User JS: Yes
  • Accessibility: No
Jon Gregory 30 solutions 242 answers

Well you've probably read this solution, but you could try going to menu>preferences>general>home page. I doubt that your add ons are the problem. See attached screenshot if the directions don't make sense.

Well you've probably read this solution, but you could try going to menu>preferences>general>home page. I doubt that your add ons are the problem. See attached screenshot if the directions don't make sense.

Question owner

I don't have "menu" or "preferences" on Firefox. I do have tools>options>general>startup. It's set to "show my home page" and https://my.yahoo.com/ .

I don't have "menu" or "preferences" on Firefox. I do have tools>options>general>startup. It's set to "show my home page" and https://my.yahoo.com/ .
user799679 7 solutions 60 answers

Lets see what you have . write url: about:config and continue carefully search for browser.startup What does browser.startup.homepage say? If its wrong change it to https://my.yahoo.com/ By the way is that url correct?

Lets see what you have . write url: about:config and continue carefully search for browser.startup What does browser.startup.homepage say? If its wrong change it to https://my.yahoo.com/ By the way is that url correct?

Question owner

It says https://my.yahoo.com. And that's a good URL.

There are a couple of lines of browser.startup.homepage.override though

browser.startup.homepage_override.buildID;20141126041045 browser.startup.homepage_override.mstone;34.0.5

It says https://my.yahoo.com. And that's a good URL. There are a couple of lines of browser.startup.homepage.override though browser.startup.homepage_override.buildID;20141126041045 browser.startup.homepage_override.mstone;34.0.5
cor-el
  • Top 10 Contributor
  • Moderator
17336 solutions 156751 answers

The browser.startup.homepage_override prefs are correct and you can leave them alone. You do have browser.startup.homepage: https://my.yahoo.com/ and that sets the home page to Yahoo.

What home page do you want instead or what else is wrong?


You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).


Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts.

  • User JS: Yes

The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself.

The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

See also:

You can use this button to go to the currently used Firefox profile folder:

The browser.startup.homepage_override prefs are correct and you can leave them alone. You do have browser.startup.homepage: https://my.yahoo.com/ and that sets the home page to Yahoo. What home page do you want instead or what else is wrong? ---- You can use the SearchReset extension to reset some preferences to the default values. *https://addons.mozilla.org/firefox/addon/searchreset/ Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons). ----- Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. * User JS: Yes The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself. The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. See also: *http://kb.mozillazine.org/Preferences_not_saved You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

It's the startup page that's wrong. When I click on the "home" icon I get the desired startup page, my.yahoo.com. When Firefox starts, I get a Bing search result page.

I looked at prefs.js and it has the correct startup page. There are many lines from Fastpass in the file so I'm guessing they are the ones who added the prefs.js.

It's the startup page that's wrong. When I click on the "home" icon I get the desired startup page, my.yahoo.com. When Firefox starts, I get a Bing search result page. I looked at prefs.js and it has the correct startup page. There are many lines from Fastpass in the file so I'm guessing they are the ones who added the prefs.js.
cor-el
  • Top 10 Contributor
  • Moderator
17336 solutions 156751 answers

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

Question owner

Did that this morning before my first post. Nothing after firefox.exe

Did that this morning before my first post. Nothing after firefox.exe
cor-el
  • Top 10 Contributor
  • Moderator
17336 solutions 156751 answers

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware