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Unable to manually mark some e-mails as junk; not staying marked as junk
I am still training my TB client, however the issue I am having is with manually marking certain e-mail messages as junk. Recently I have been routinely receiving spam originating from the same spammers (same source, IPs, domains, registrars, e-mail subjects, etc...) and when attempting to mark these messages as junk, sometimes it works and sometimes it doesn't. The client has started automatically moving some of these spam messages to the junk folder, and when I manually mark these messages as junk, they are all moved to the junk folder, however after being moved some maintain the junk status (flame icon) and some do not. I have tried the various methods of marking a message as junk, and all methods briefly change the icon to junk status (flame icon) and then it changes right back to a dot. Additionally, when I attempting to mark these messages as junk, the "Thunderbird thinks this message is junk mail" banner within the message window briefly appears and disappears concurrently with the junk icon appearing then disappearing. This only happens with some of the spam I am receiving, but it prevents me from reporting these messages via the Habul plug-in, as messages must be marked as junk in order to do so. Any thoughts/ideas on why this is occurring or solutions that would enable me to permanently mark these messages as junk would be much appreciated.
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Does your junk status stop changing if you hold the shift key while starting Thunderbird to disable all add-ons. I would not be at all surprised to see that the add-on is the cause of the problem
Matt, Thanks for the response. I restarted TB in safe mode with add-ons disabled but it didn't solve the problem. I mark certain messages as junk and the status changes right back, despite having been transferred to the junk folder. Starting to wonder if the spammers have somehow found a way to craft these messages to block these type of actions.
Bump. I'm still unable to mark a lot of spam messages as junk. I mark them as junk, either by clicking the flame icon, or via context menu or TB menu. When I do this, the flame icon appears on the message line for a split second then reverts back to a dot. If the message is in my inbox, marking it as junk will move the message to my junk folder, but it doesn't retain the junk mark. Any ideas on how to solve this issue would be greatly appreciated.