X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes when i press Space to clear text in an email

Posted

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • Version 4.9.1.16010
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • Zoom Launcher
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

jscher2000
  • Top 10 Contributor
8575 solutions 70112 answers

Does the spacebar crash depend on the volume of material being cleared? Not that you want to spend a lot of time crashing Firefox to pursue this further, but in case you do notice any pattern...

Does the spacebar crash depend on the volume of material being cleared? Not that you want to spend a lot of time crashing Firefox to pursue this further, but in case you do notice any pattern...

Question owner

jscher2000 said

Does the spacebar crash depend on the volume of material being cleared?

I don't think it matters one way or the other, I think it's the content i.e. the banners

Not that you want to spend a lot of time crashing Firefox to pursue this further, but in case you do notice any pattern...

Could that create other issues?

''jscher2000 [[#answer-676944|said]]'' <blockquote> Does the spacebar crash depend on the volume of material being cleared? </blockquote> I don't think it matters one way or the other, I think it's the content i.e. the banners <blockquote> Not that you want to spend a lot of time crashing Firefox to pursue this further, but in case you do notice any pattern... </blockquote> Could that create other issues?

Modified by shadyz

guigs 1072 solutions 11697 answers

The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for.

The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for.

Question owner

guigs2 said

The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for.

I'm not sure i understand the question, The banners are inside the email and i just always click on space to clear their email and start writing a new email clean.

''guigs2 [[#answer-679915|said]]'' <blockquote> The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for. </blockquote> I'm not sure i understand the question, The banners are inside the email and i just always click on space to clear their email and start writing a new email clean.

Question owner

Could it be some option in about:config that i've changed months/years ago? I know i've changed 2-3 of them,but shouldn't be anything important. But i'm just thinking what it might be and if i could just find and reset any of them

Could it be some option in about:config that i've changed months/years ago? I know i've changed 2-3 of them,but shouldn't be anything important. But i'm just thinking what it might be and if i could just find and reset any of them

Question owner

guigs2 said

The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for.

Okay sir, i have an answer to your other question Changing the profile still causes a crash within the new profile

''guigs2 [[#answer-679915|said]]'' <blockquote> The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for. </blockquote> Okay sir, i have an answer to your other question Changing the profile still causes a crash within the new profile

Question owner

Also i think i tested turning off avast antivir, and that still didnt work

Also i think i tested turning off avast antivir, and that still didnt work

Question owner

Also, this issue is the same on two different PC's

Also, this issue is the same on two different PC's

Question owner

I also cleared any malware etc

I also cleared any malware etc

Question owner

shadyz said

guigs2 said
The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for.

I'm not sure i understand the question, The banners are inside the email and i just always click on space to clear their email and start writing a new email clean.

It actually surprizes me every time it happens because i don't usually use the web form, i mostly use thunderbird, but because i'm so used to clicking space, it's surprizing every time it happens. But the issue is it might be a wider problem somehow, but even if it's not , i do want to solve it ,yes

''shadyz [[#answer-680604|said]]'' <blockquote> ''guigs2 [[#answer-679915|said]]'' <blockquote> The banners on the page? Currently there is a work around it seems to use the delete and spacebar buttons. However in pursuit of the cause of the crash finding a pattern or anything that might be different from expected behavior seems to be what is looked for. </blockquote> I'm not sure i understand the question, The banners are inside the email and i just always click on space to clear their email and start writing a new email clean. </blockquote> It actually surprizes me every time it happens because i don't usually use the web form, i mostly use thunderbird, but because i'm so used to clicking space, it's surprizing every time it happens. But the issue is it might be a wider problem somehow, but even if it's not , i do want to solve it ,yes
cor-el
  • Top 10 Contributor
  • Moderator
17339 solutions 156761 answers

Do the crashes only happen if you click the space bar or also when you press the Delete key?

What font is used if you right-click and open the Inspector?

Does it make a difference if you select another font?

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Tools > Options > Content : Fonts & Colors > Advanced
    [ ] "Allow pages to choose their own fonts, instead of my selections above"
Do the crashes only happen if you click the space bar or also when you press the Delete key? What font is used if you right-click and open the Inspector? *https://developer.mozilla.org/Tools/Page_Inspector Does it make a difference if you select another font? You can try different default fonts and temporarily disable website fonts to test the selected default font. *Tools > Options > Content : Fonts & Colors > Advanced<br />[ ] "Allow pages to choose their own fonts, instead of my selections above"

Question owner

shadyz said

It does not happen with backspace and delete

Yes only with space

''shadyz [[#answer-676894|said]]'' <blockquote> It does not happen with backspace and delete </blockquote> Yes only with space

Modified by shadyz

Question owner

cor-el said

Do the crashes only happen if you click the space bar or also when you press the Delete key? What font is used if you right-click and open the Inspector? Does it make a difference if you select another font? You can try different default fonts and temporarily disable website fonts to test the selected default font.
  • Tools > Options > Content : Fonts & Colors > Advanced
    [ ] "Allow pages to choose their own fonts, instead of my selections above"

Hi corel , do i have to be on the email to change the font ,or just in general i should change the font on any page?

''cor-el [[#answer-688330|said]]'' <blockquote> Do the crashes only happen if you click the space bar or also when you press the Delete key? What font is used if you right-click and open the Inspector? *https://developer.mozilla.org/Tools/Page_Inspector Does it make a difference if you select another font? You can try different default fonts and temporarily disable website fonts to test the selected default font. *Tools > Options > Content : Fonts & Colors > Advanced<br />[ ] "Allow pages to choose their own fonts, instead of my selections above" </blockquote> Hi corel , do i have to be on the email to change the font ,or just in general i should change the font on any page?
cor-el
  • Top 10 Contributor
  • Moderator
17339 solutions 156761 answers

You need to do that with the text that makes Firefox crash.

You need to do that with the text that makes Firefox crash.

Question owner

cor-el said

You need to do that with the text that makes Firefox crash.

Yes sir, but how do i find that out?

''cor-el [[#answer-688360|said]]'' <blockquote> You need to do that with the text that makes Firefox crash. </blockquote> Yes sir, but how do i find that out?

Question owner

when i go to my email and i click on inspect -> fonts -> it says Abc Arial bold system used as arial Arial Arial Times new roman

I did see some red lines if that means anything

when i go to my email and i click on inspect -> fonts -> it says Abc Arial bold system used as arial Arial Arial Times new roman I did see some red lines if that means anything

Modified by shadyz

Question owner

shadyz said

cor-el said
You need to do that with the text that makes Firefox crash.

Yes sir, but how do i find that out?

How do i know what makes it ?

''shadyz [[#answer-688380|said]]'' <blockquote> ''cor-el [[#answer-688360|said]]'' <blockquote> You need to do that with the text that makes Firefox crash. </blockquote> Yes sir, but how do i find that out? </blockquote> How do i know what makes it ?
guigs 1072 solutions 11697 answers

You might have to type with the different fonts individually to eliminate which one might be causing this.

You might have to type with the different fonts individually to eliminate which one might be causing this.

Question owner

guigs2 said

You might have to type with the different fonts individually to eliminate which one might be causing this.

How do i type with different fonts ? Why are we suspecting different fonts are causing this ?

''guigs2 [[#answer-688891|said]]'' <blockquote> You might have to type with the different fonts individually to eliminate which one might be causing this. </blockquote> How do i type with different fonts ? Why are we suspecting different fonts are causing this ?

Question owner

I'm confused , should i know how to do this?

I'm confused , should i know how to do this?