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Firefox crashes when i press Space to clear text in an email

Posted

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • Version 4.9.1.16010
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • Zoom Launcher
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

Question owner

If the email i'm responding to only has text , or links, it's fine, but if it has images/graphics that's the problem. Clearing graphics makes firefox crash.

I kept testing and I've found that it doesn't happen in yahoo mail. For now i've only found it to happen in abv.bg


ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1555 StartupTime: 1420393023 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 68617854976 TotalPhysicalMemory: 34309881856 TotalVirtualMemory: 4294836224 URL: http://mail50.abv.bg/app/j/sendmess.jsp User32BeforeBlocklist: 1 Vendor: Mozilla Version: 34.0.5

If the email i'm responding to only has text , or links, it's fine, but if it has images/graphics that's the problem. Clearing graphics makes firefox crash. I kept testing and I've found that it doesn't happen in yahoo mail. For now i've only found it to happen in abv.bg ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1555 StartupTime: 1420393023 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 68617854976 TotalPhysicalMemory: 34309881856 TotalVirtualMemory: 4294836224 URL: http://mail50.abv.bg/app/j/sendmess.jsp User32BeforeBlocklist: 1 Vendor: Mozilla Version: 34.0.5

Question owner

I have 2 different firefox programs running at the moment, that have the same bug in abv.bg. I have a abv.bg notifier add on in both programs ,but disabling the addon did not remove the bug. Could removing it potentially make a difference?

I also want to make a slight correction, i think this error has happened before, i just didn't remember it ,because i think it potentially stopped happening at one point and now it's back? I'm not sure.

I have 2 different firefox programs running at the moment, that have the same bug in abv.bg. I have a abv.bg notifier add on in both programs ,but disabling the addon did not remove the bug. Could removing it potentially make a difference? I also want to make a slight correction, i think this error has happened before, i just didn't remember it ,because i think it potentially stopped happening at one point and now it's back? I'm not sure.

Modified by shadyz

FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers

Helpful Reply

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. --------------------- Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.5.155 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers

shadyz said

I have 2 different Firefox programs running at the moment

Why are you using two versions of Firefox? What versions?

''shadyz [[#answer-673072|said]]'' <blockquote> I have 2 different Firefox programs running at the moment </blockquote> Why are you using two versions of Firefox? What versions?

Question owner

FredMcD said

shadyz said
I have 2 different Firefox programs running at the moment

Why are you using two versions of Firefox? What versions?

No it's 2 pc's running firefox. Version 34.0.5

Btw , You already told me once i have two flash players in my other thread. Maybe it's on my other pc, how do i check that?

''FredMcD [[#answer-673082|said]]'' <blockquote> ''shadyz [[#answer-673072|said]]'' <blockquote> I have 2 different Firefox programs running at the moment </blockquote> Why are you using two versions of Firefox? What versions? </blockquote> No it's 2 pc's running firefox. Version 34.0.5 Btw , You already told me once i have two flash players in my other thread. Maybe it's on my other pc, how do i check that?

Modified by shadyz

Question owner

Report ID Date Submitted bp-74724205-f258-4879-a175-b843d2150104 1/4/2015 7:50 PM bp-4df93bbb-87d2-47e1-baf4-9fb5d2150104 1/4/2015 7:45 PM bp-94b4605f-f1aa-49a1-b6cb-9150e2150104 1/4/2015 7:43 PM bp-d9c7fc6d-c621-429e-abf6-5e1602150104 1/4/2015 7:40 PM bp-b029b933-86b7-44e1-8185-0ed502150104 1/4/2015 7:13 PM bp-b8172aa6-056c-4ada-96b1-e4b2a2150104 1/4/2015 7:11 PM bp-0623c949-e046-48e8-b0c9-c84992150104 1/4/2015 7:08 PM bp-29a61d34-45b7-4981-8d44-5f5ba2150104 1/4/2015 7:07 PM bp-7c504383-98eb-493a-adad-e69a72150104 1/4/2015 7:04 PM bp-2be5ccaf-d2e5-4223-96d6-4a2c92150104 1/4/2015 7:03 PM bp-58c0012d-d350-469b-9087-9d2962141227 12/27/2014 1:43 PM bp-899f5c03-bae3-46e3-b2e8-0c6d32141215 12/15/2014 10:06 PM

Report ID Date Submitted bp-74724205-f258-4879-a175-b843d2150104 1/4/2015 7:50 PM bp-4df93bbb-87d2-47e1-baf4-9fb5d2150104 1/4/2015 7:45 PM bp-94b4605f-f1aa-49a1-b6cb-9150e2150104 1/4/2015 7:43 PM bp-d9c7fc6d-c621-429e-abf6-5e1602150104 1/4/2015 7:40 PM bp-b029b933-86b7-44e1-8185-0ed502150104 1/4/2015 7:13 PM bp-b8172aa6-056c-4ada-96b1-e4b2a2150104 1/4/2015 7:11 PM bp-0623c949-e046-48e8-b0c9-c84992150104 1/4/2015 7:08 PM bp-29a61d34-45b7-4981-8d44-5f5ba2150104 1/4/2015 7:07 PM bp-7c504383-98eb-493a-adad-e69a72150104 1/4/2015 7:04 PM bp-2be5ccaf-d2e5-4223-96d6-4a2c92150104 1/4/2015 7:03 PM bp-58c0012d-d350-469b-9087-9d2962141227 12/27/2014 1:43 PM bp-899f5c03-bae3-46e3-b2e8-0c6d32141215 12/15/2014 10:06 PM

Question owner

There are a lot that dont have BP in front of them. What does bp mean?

I'm asking because there's a few 10's of them

There are a lot that dont have BP in front of them. What does bp mean? I'm asking because there's a few 10's of them

Modified by shadyz

FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers

shadyz said

You already told me once i have two flash players in my other thread. Maybe it's on my other pc, how do i check that?

No, I posted that above. In the other machine, type about:plugins in the address bar, and look around.

shadyz said

There are a lot that dont have BP in front of them. What does bp mean?

If there is a BP if front of the numbers, that means the crash report was sent to the Mozilla servers for the Master Programers to check out.

If those reports are within the last month, click on that report and Submint

''shadyz [[#answer-673091|said]]'' <blockquote> You already told me once i have two flash players in my other thread. Maybe it's on my other pc, how do i check that? </blockquote> No, I posted that above. In the other machine, type '''about:plugins''' in the address bar, and look around. ''shadyz [[#answer-673094|said]]'' <blockquote> There are a lot that dont have BP in front of them. What does bp mean? </blockquote> If there is a '''BP''' if front of the numbers, that means the crash report was sent to the Mozilla servers for the Master Programers to check out. If those reports are within the last month, click on that report and '''Submint'''
FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

My point is that you told me to do this process in another thread and i did it ,and using the uninstaller and deleting the content of the folders mentioned in that uninstaller transcript, did not get rid of the two versions of shockwave and i don't see where to remove it ,before i install the new versions of flash and shockwave? Am i missing something or?

''FredMcD [[#answer-673079|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. --------------------- Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.5.155 http://get.adobe.com/shockwave/''' </blockquote> My point is that you told me to do this process in another thread and i did it ,and using the uninstaller and deleting the content of the folders mentioned in that uninstaller transcript, did not get rid of the two versions of shockwave and i don't see where to remove it ,before i install the new versions of flash and shockwave? Am i missing something or?

Question owner

I think someone in here http://forums.mozillazine.org/viewtopic.php?f=38&t=2562155

mentioned going to add/remove programs and uninstalling adobe shockwave player,so i did that, and i think it might've uninstalled the 2 director plugins you are talking about as well.

I think someone in here http://forums.mozillazine.org/viewtopic.php?f=38&t=2562155 mentioned going to add/remove programs and uninstalling adobe shockwave player,so i did that, and i think it might've uninstalled the 2 director plugins you are talking about as well.

Question owner

Is it fixed now, do I still have 2 flash players ?

Is it fixed now, do I still have 2 flash players ?

Modified by shadyz

FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers

shadyz said

i don't see where to remove it ,before i install the new versions of flash and shockwave? Am i missing something or?

The installers are suppose to remove old programs. But sometimes . . . . . . If a program can not be uninstalled, then remove it manually.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

''shadyz [[#answer-673420|said]]'' <blockquote> i don't see where to remove it ,before i install the new versions of flash and shockwave? Am i missing something or? </blockquote> The installers are suppose to remove old programs. But sometimes''' . . . . . .''' If a program can not be uninstalled, then remove it manually. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual.

Question owner

There's also another thing that happens, when i go to the context menu , and i click on to forbid a script with the Noscript addonn for any website i am on, suddenly all my tabs start refreshing and loading , and i have 200 of them,so it can't be that i have the same script running on all of them 100% (it has happened a few times ,so i know it's not the case 100%). And of course this in turn crashed firefox as well.

There's also another thing that happens, when i go to the context menu , and i click on to forbid a script with the Noscript addonn for any website i am on, suddenly all my tabs start refreshing and loading , and i have 200 of them,so it can't be that i have the same script running on all of them 100% (it has happened a few times ,so i know it's not the case 100%). And of course this in turn crashed firefox as well.

Question owner

This actually reminds of something that reappeared recently without any logical reason: when I open firefox all my tabs look like they are loading (basically the same thing that happens with the noscript addon ,but they aren’t actually loading at the same time, they just look like they are ,or their titles are loading only somehow? But firefox doesn’t crash in this case so that means the tabs aren’t fully loading. Anyway, after that the titles of the tabs look like/appear as the hyperlinks ,and not the titles of the websites, which is weird and unusual. Usually i see the titles ,as it should be and the tabs aren't loading up like that. I tested it in safe mode and THIS bug disappeared when i did that (and reappeared after i went into normal mode) ,but the abv.bg bug did not. Firefox still crashed without addons when I went and clicked the space button in the email form. So that might mean the abv.bg bug isn't coming from the notifier addon.

This actually reminds of something that reappeared recently without any logical reason: when I open firefox all my tabs look like they are loading (basically the same thing that happens with the noscript addon ,but they aren’t actually loading at the same time, they just look like they are ,or their titles are loading only somehow? But firefox doesn’t crash in this case so that means the tabs aren’t fully loading. Anyway, after that the titles of the tabs look like/appear as the hyperlinks ,and not the titles of the websites, which is weird and unusual. Usually i see the titles ,as it should be and the tabs aren't loading up like that. I tested it in safe mode and THIS bug disappeared when i did that (and reappeared after i went into normal mode) ,but the abv.bg bug did not. Firefox still crashed without addons when I went and clicked the space button in the email form. So that might mean the abv.bg bug isn't coming from the notifier addon.

Modified by shadyz

Question owner

The refreshing of the titles bug does not disappear when I clear out the cookies and cache and the abv.bg bug remains as well.

The refreshing of the titles bug does not disappear when I clear out the cookies and cache and the abv.bg bug remains as well.

Modified by shadyz

Question owner

I may have found something interesting. Now i blocked a certain scrypt on another page called "xfreeservice.com" , i thought it might be a suspicious script , and in this case, this is the script that started reloading all pages and crashed firefox.

Now the interesting thing that happened was ,that this same script reappeared on youtube as a blocked sciprt, which made no sense, and it's also on this page mozilla.org as well.

So i googled it and this showed up: https://addons.mozilla.org/de/firefox/addon/youtube-unblocker/reviews/622150/

I am close to 100% sure i had this add on installed at one point ,and i don't have it installed at the moment.

I may have found something interesting. Now i blocked a certain scrypt on another page called "xfreeservice.com" , i thought it might be a suspicious script , and in this case, this is the script that started reloading all pages and crashed firefox. Now the interesting thing that happened was ,that this same script reappeared on youtube as a blocked sciprt, which made no sense, and it's also on this page mozilla.org as well. So i googled it and this showed up: https://addons.mozilla.org/de/firefox/addon/youtube-unblocker/reviews/622150/ I am close to 100% sure i had this add on installed at one point ,and i don't have it installed at the moment.

Question owner

Also , removing the okayfreedom add on might have solved the loading of the titles, although i'm not 100% sure.

Does anyone know how to remove this malware that is xfreeservice.com?

Also , removing the okayfreedom add on might have solved the loading of the titles, although i'm not 100% sure. Does anyone know how to remove this malware that is xfreeservice.com?

Question owner

This xfreeservice malware might also explain my other issue with the weird computerized links. https://support.mozilla.org/en-US/questions/1038175?page=3

The guy that found out about this malware in the comments talks about bitdefender classifying xfreeservice as a malware. This also reminds me, evertime i do an adwcleaner scan ,there's a few issues that it finds and then every time i do it, the same things come back again. Example: user_pref or pref.js in the profile folder - which i'm assuming is preferences.

This xfreeservice malware might also explain my other issue with the weird computerized links. https://support.mozilla.org/en-US/questions/1038175?page=3 The guy that found out about this malware in the comments talks about bitdefender classifying xfreeservice as a malware. This also reminds me, evertime i do an adwcleaner scan ,there's a few issues that it finds and then every time i do it, the same things come back again. Example: user_pref or pref.js in the profile folder - which i'm assuming is preferences.

Modified by shadyz

FredMcD
  • Top 10 Contributor
4193 solutions 58539 answers
''shadyz [[#answer-673512|said]]'' <blockquote> So i googled it and this showed up: https://addons.mozilla.org/de/firefox/addon/youtube-unblocker/reviews/622150/ </blockquote> Here is the English page. https://addons.mozilla.org/en-us/firefox/addon/youtube-unblocker/reviews/622150/