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I got scammed by Mackeeper and they deleted all my bookmarks and history! Help!

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I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app and my firefox content: history and bookmarks, and then left without saying anything. I dont have a back up of it and don't have a firefox profile neither. How can i get those data back?? Help!!

Thanx.

ps. i later did some researchs about mackeeper and found out that is a was a scam, a very huge scam! Don't ever download it.

I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app and my firefox content: history and bookmarks, and then left without saying anything. I dont have a back up of it and don't have a firefox profile neither. How can i get those data back?? Help!! Thanx. ps. i later did some researchs about mackeeper and found out that is a was a scam, a very huge scam! Don't ever download it.

Modified by ndaaunhi

Chosen solution

HI ndaaunhi, I understand that losing Firefox profile data can be very frustrating, especially when you have had the same profile for a while. Unfortunately if there is no back up of the profile, it will not be possible to recover it.

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Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Provides information about the default web browser
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 15.0 r0
  • Unity Web Player version 4.6.0f2. (c) 2014 Unity Technologies ApS. All rights reserved.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:34.0) Gecko/20100101 Firefox/34.0

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the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40132 answers

Helpful Reply

Do you have any Time Machine backups that you can restore?

Do you have any Time Machine backups that you can restore?

Question owner

the-edmeister said

Do you have any Time Machine backups that you can restore?

i dont...

''the-edmeister [[#answer-672371|said]]'' <blockquote> Do you have any Time Machine backups that you can restore? </blockquote> i dont...
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Have you filed a complaint? Contact the company?

Have you filed a complaint? Contact the company?

Question owner

ndaaunhi said

I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app and my firefox content: history and bookmarks, and then left without saying anything. I dont have a back up of it and don't have a firefox profile neither. How can i get those data back?? Help!! Thanx. ps. i later did some researchs about mackeeper and found out that is a was a scam, a very huge scam! Don't ever download it.

FredMcD said

Have you filed a complaint? Contact the company?

Apparently is a really bad company and they have scammed a lot of people, but no one knows who is behind all this. Eventually, i have contacted the company by phone they say they can't do anything about it but refund me. I JUST NEED MY DATA! HELP! I don't think reporting them will get back my data, plus i'll get into trouble i think.

''ndaaunhi [[#question-1039313|said]]'' <blockquote> I have a macbook pro retina 13 (2013) and downloaded Mackeeper hoping it would clean my computer... A technician went to my computer erased all my notes in the Notes app and my firefox content: history and bookmarks, and then left without saying anything. I dont have a back up of it and don't have a firefox profile neither. How can i get those data back?? Help!! Thanx. ps. i later did some researchs about mackeeper and found out that is a was a scam, a very huge scam! Don't ever download it. </blockquote> ''FredMcD [[#answer-672478|said]]'' <blockquote> Have you filed a complaint? Contact the company? </blockquote> Apparently is a really bad company and they have scammed a lot of people, but no one knows who is behind all this. Eventually, i have contacted the company by phone they say they can't do anything about it but refund me. I JUST NEED MY DATA! HELP! I don't think reporting them will get back my data, plus i'll get into trouble i think.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

It might not help you, but it would help protect others from them. Contact local law or FBI and file a complaint.


A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.


Look in you trash / recycle bin.


If you can't find anything, you will have to restore everything manually.


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

It might not help you, but it would help protect others from them. Contact local law or FBI and file a complaint. ----------------- A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. ------------------ Look in you trash / recycle bin. --------------- If you can't find anything, you will have to restore everything manually. --------------- These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Question owner

FredMcD said

It might not help you, but it would help protect others from them. Contact local law or FBI and file a complaint.

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.


Look in you trash / recycle bin.


If you can't find anything, you will have to restore everything manually.


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

you're right but unfortunately i don't have any proves about it, i trusted them and didn't record their work or screenshot or anything, there was the chat session but they delete it themself, plus, they take monthly monet of your account without permission, omg i hope impatiently that one day they'll go to jail!!

''FredMcD [[#answer-673005|said]]'' <blockquote> It might not help you, but it would help protect others from them. Contact local law or FBI and file a complaint. ----------------- A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. ------------------ Look in you trash / recycle bin. --------------- If you can't find anything, you will have to restore everything manually. --------------- These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences </blockquote> you're right but unfortunately i don't have any proves about it, i trusted them and didn't record their work or screenshot or anything, there was the chat session but they delete it themself, plus, they take monthly monet of your account without permission, omg i hope impatiently that one day they'll go to jail!!

Modified by ndaaunhi

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Let them worry about that. I urge you to talk to them.

Let them worry about that. I urge you to talk to them.
guigs 1072 solutions 11697 answers

Chosen Solution

HI ndaaunhi, I understand that losing Firefox profile data can be very frustrating, especially when you have had the same profile for a while. Unfortunately if there is no back up of the profile, it will not be possible to recover it.

HI ndaaunhi, I understand that losing Firefox profile data can be very frustrating, especially when you have had the same profile for a while. Unfortunately if there is no back up of the profile, it will not be possible to recover it.

Question owner

FredMcD said

Let them worry about that. I urge you to talk to them.

They are scammers they are not responsible, what do you expect, they're not even answering my phone now...

''FredMcD [[#answer-673339|said]]'' <blockquote> Let them worry about that. I urge you to talk to them. </blockquote> They are scammers they are not responsible, what do you expect, they're not even answering my phone now...