Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Flash crashes every time I try to view a vid

  • 18 replies
  • 3 have this problem
  • 101 views
  • Last reply by BruceKahn

more options

Started with occasional crashes. Became more frequent to the point of constant. Disabled flash and set to ask me each time, that kept the browser running OK for any non-flash use. Initially, when I would OK one time use to watch vid, that worked. Now any time I activate flash it crashes. When I reload the page, flash immediately crashes again. Has become unusable. Firefox also seems to use an incredible amount of memory. Currently at 555,000k after about 10 minutes, just continues to increase until I have to shut it down and restart browser. I get auto-informed when I need to upgrade flash and always do so. Running Win7. Have sent crash reports now and then.

All Replies (18)

more options

Looks like you have two different versions of the Flash Plugin installed. Shockwave Flash 16.0 r0 Shockwave Flash 11.4 r402

Get the Flash uninstaller program from Adobe and run it with all web browsers closed. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest version of Flash from here using Firefox. https://www.adobe.com/products/flashplayer/distribution3.html Close Firefox and run the Flash installer program.

more options

Yep, I do.... looks like an update left an old one there. Will try your solution and post the results shortly.

more options

It appears that I successfully uninstalled flash, but... Tried to reinstall twice, and although the installation seemed to work successfully both times, when I try to view a vid I get a message that I do not have flash installed and need to install it. Yes, closed Firefox during both uninstall and reinstall. Think I'll try a computer restart as well and see if that does anything good.

more options

OK, looks like the plug-in was set to never activate, changed that and can now view vids. Will see if it holds or starts the cycle of crashing again. Shockwave for Director still there, but set to never activate. Will report if things seem OK. Thanks very much for your help.

more options

Sooooo.... went through this process twice.... confirmed that Shockwave was indeed deleted. The fix worked for a short period of time, but then the problem returned again, same symptoms. One thing I noticed.... vids went south with Facebook first.... worked if I was on Youtube... but then the whole thing stopped working again.

more options

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

Hi all- Well.... I don't know what's going on here.... eliminated older flash versions, unchecked hardware acceleration, things worked fine for a couple of days, but now the problem is back. I don't know if hardware acceleration has somehow turned back on, because as soon as I try to watch a vid, the plugin crashes, so can't right click to check. Is there another way to get to that? Or any other ideas? I'm having a similar problem trying to play audio files with Win Media Player, so maybe that's related. Also not getting FB or mail sounds when something new happens. Audio IS on and otherwise working on the computer. Thanks much.

more options

Please follow the steps below to provide us crash IDs to help us learn more about those crashes.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

Here's a bunch, since the most recent did not start with bp: When I click on the five most recent (which do not start with bp) I come up with an entire page of info. How would you like me to submit that? Here's the web address of one of them https://crash-stats.mozilla.com/report/index/e552d3aa-7a24-4dc1-bc05-0f2242150114 Does that help? If so, I can provide the web address of the other 4. Please advise, thanks.

0bc59bbb-1cfc-47c5-8a04-da92904a7cbd 1/13/2015 12:50 PM 2a80020e-dce0-4542-aef3-429aa2a2405d 1/13/2015 11:39 AM 8a2c2c18-f366-494a-81ac-d74ac1c9d0cc 1/13/2015 11:14 AM 5f7d8dd8-8b62-4674-9181-78011782c9cd 1/13/2015 11:13 AM 09099560-9212-4cc7-bcad-a938ce3bd948 1/12/2015 5:15 PM bp-084c3176-9446-4a9b-97bb-17c372150107 1/7/2015 6:03 PM bp-e3fa3a6c-7d1b-4a60-9e3c-7fb222141228 12/28/2014 10:32 AM bp-5fd6021a-22b3-4e3f-8ce2-10efa2141227 12/27/2014 5:04 PM bp-42a5c0d0-ab52-46ae-8636-2b94d2141222 12/22/2014 6:14 PM bp-11b0a691-de6f-49cf-b41a-e0e632141217 12/17/2014 6:18 PM bp-e0147530-fb10-4e20-9919-f56b22141210 12/10/2014 4:44 PM bp-b3ffd303-fb87-4f94-91d0-4a5202141017

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.235


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Note; Adobe just upgraded Flash Player v16.0.0.257 https://www.adobe.com/products/flashplayer/distribution3.html

more options

Fred, thanks for responding. Others made those suggestions, it helped but the problem returned per my later entry. As for submitting reports... I don't see a submit button when I click on a non-bp report.

more options

OK, I've done everything suggested EXCEPT disable protected mode. Looks like that isn't really a good idea, given what I read when I go to the instructions. Or is that somehow diagnostic? Anyway, nothing else has solved the problem....

more options

BruceKahn said

OK, I've done everything suggested EXCEPT disable protected mode.

Do it. If it works, you can decide later.

more options

I'll give it a shot.... but it sounds more indicative than a long-term solution. If it works, perhaps it will provide the needed info for a real fix. And again... thanks all who are trying to help.

more options

See also:

more options

OK, disabling protected mode has me viewing vids again. But... it seems that Firefox STRONGLY cautions against doing this as anything but a temp fix. So....?