X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

every day it crashes more than 20-25times on Facebook on Youtube on Google search on forums on online games Even at Mozilla Suport !!!

http://prntscr.com/5ls18a   

if anyone can help me i would be thankfull

here is the reports

http://prntscr.com/5ls3gl

every day it crashes more than 20-25times on Facebook on Youtube on Google search on forums on online games Even at Mozilla Suport !!! http://prntscr.com/5ls18a if anyone can help me i would be thankfull here is the reports http://prntscr.com/5ls3gl

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Shockwave Flash 16.0 r0

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/el/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA GeForce 840M
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2: 0x1341
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 06531028
  • adapterSubsysID2: 06531028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 1-22-2014
  • driverDate2: 1-7-2014
  • driverVersion: 10.18.10.3412
  • driverVersion2: 9.18.13.3235
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: http://www.google.gr/
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1419673941
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419763651
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1419763651
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1419678330

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3084 solutions 41714 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ------------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?
FredMcD
  • Top 10 Contributor
3084 solutions 41714 answers

bp-b29a57b0-cf52-4933-a864-886fa2141222 Date Processed 2014-12-22 18:05:36.691513

Signature npswf32_15_0_0_246.dll

Process Type plugin Shockwave Flash Version:15.0.0.246

This program was flagged in the report; ntdll.dll = Microsoft


bp-4a4dd479-a69f-434a-9342-398fe2141220 Date Processed 2014-12-20 21:16:01.887316

Signature OOM OutOfMemory


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-b29a57b0-cf52-4933-a864-886fa2141222 Date Processed 2014-12-22 18:05:36.691513 Signature npswf32_15_0_0_246.dll Process Type plugin Shockwave Flash Version:15.0.0.246 This program was flagged in the report; ntdll.dll = Microsoft --------------- bp-4a4dd479-a69f-434a-9342-398fe2141220 Date Processed 2014-12-20 21:16:01.887316 Signature OOM OutOfMemory -------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD