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Keep getting redirected to a fake Adobe Flash Player site?

Posted

Every single time I open a link or even a new tab, I keep getting redirected to this page that tells me to update my Adobe Flash Player. It is a fake page. I accidentally downloaded it, not realizing what it was at first, and it put a bunch of crap on my computer, that I ended up having to do a system restore in order to get rid of everything.

What do I need to do, what can I do in order to keep this from happening? It's incredibly annoying. It doesn't appear to be an extension or anything of that sort. A redirect virus, maybe. But I don't know what to do to get rid of it.

Every single time I open a link or even a new tab, I keep getting redirected to this page that tells me to update my Adobe Flash Player. It is a fake page. I accidentally downloaded it, not realizing what it was at first, and it put a bunch of crap on my computer, that I ended up having to do a system restore in order to get rid of everything. What do I need to do, what can I do in order to keep this from happening? It's incredibly annoying. It doesn't appear to be an extension or anything of that sort. A redirect virus, maybe. But I don't know what to do to get rid of it.
Attached screenshots

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • Amazon MP3 Downloader Plugin 1.0.17
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 12.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • Plugin for Wacom tablets.
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblocker 1.0 (5xktwddmiuoi@k-ueoeo.net)
  • Element Hiding Helper for Adblock Plus 1.3 (elemhidehelper@adblockplus.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 6.11.0.13307 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05641028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-15-2011
  • driverDate2:
  • driverVersion: 8.15.10.2598
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: false
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.warnOnOpen: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.enabled: False
  • keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=282369&p=
  • media.gmp-gmpopenh264.lastUpdate: 1413565014
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419629056
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1419632019
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npqtplugin: 1
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1419296101

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

You are Very Wise.

Only use the links with ADOBE in the link.

Update your Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

Adobe Support https://forums.adobe.com/community/flashplayer

Please report this site to Adobe. Also;


. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

You are Very Wise. Only use the links with '''ADOBE''' in the link. Update your Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.5.155 http://get.adobe.com/shockwave/''' Adobe Support '''https://forums.adobe.com/community/flashplayer''' Please report this site to Adobe. Also; --------------------- . '''Whenever you get a message / popup that''' '''software / files need to be updated;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> While this may be a legitimate message, it could also be <u>'''Malware or a Virus'''</u>. Any time you want or need to check for upgrades, go to the web site of the <u>'''True Owner'''</u> of the program in question. For example, to check out Firefox, go to '''[https://www.mozilla.org Mozilla.org]'''. {web link} You can sent a report to '''The FBI''' via their web site '''[http://www.ic3.gov/complaint/default.aspx Internet Crime Complaint Center (IC3)]''' {web link} You can also report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery'''
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 10.1.11

Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0

Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 10.1.11 Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.5.155 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4224 solutions 58943 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
James
  • Moderator
1594 solutions 11230 answers

Helpful Reply

Three posts and the unrelated fbi link, really Fred.

Three posts and the unrelated fbi link, really Fred.
ideato 893 solutions 6250 answers

Hello

James said

Three posts and the unrelated fbi link, really Fred.

+1

also i think that the fbi link it is not necessary, hey come on let's make the answers more simple, otherwise we confuse the users :-)

Hello James [https://support.mozilla.org/en-US/questions/1038366#answer-669585 said] ''Three posts and the unrelated fbi link, really Fred.'' +1 also i think that the fbi link it is not necessary, hey come on let's make the answers more simple, otherwise we confuse the users :-)
yeokaiwei 0 solutions 1 answers

Same.

Same.