In the address bar, type about:crashes<enter>. Note: If any reports do not
have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and
copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way.
Open the file browser / explorer on your computer. Enter this;
%APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Copy the last 5-7 Recent File Names in
the folder, including the date and time created.
Post all the information in the reply box below.
Start Firefox in Safe Mode {web link}
While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General.
Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Type about:support in the address bar and press Enter.
Under the main banner, press the button; Copy Text To Clipboard..
Then in the reply box at the bottom of this page,
do a right click in the box and select Paste.
This will show us your system details.
No Personal Information Is Collected.
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
If you can't get Firefox to open, you will have to do this the hard way.
Open the file browser / explorer on your computer. Enter this;
'''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted'''
Copy the last '''5-7 Recent File Names''' in
the folder, including the date and time created.
Post all the information in the reply box below.
---------------------------
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
-------------------------
Type '''about:support''' in the address bar and press '''Enter.'''
Under the main banner, press the button; '''Copy Text To Clipboard.'''.
Then in the reply box at the bottom of this page,
do a right click in the box and select '''Paste.'''
This will show us your system details.
'''No Personal Information Is Collected.'''