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I followed your prompt to fix slowness but now i can't access some downloaded applications, how do i resolve this?

Posted

I use windows 7 Ultimate in my laptop. I was experiencing slowness in starting and using mozilla firefox. I kept on seeing this prompt that said "Learn how to speed it up". I finally decided to follow the prompt and it showed me how to Re-set Firefox. Now however, i cannot access one of my really important downloaded Applications. Please, how do i resolve this?

I use windows 7 Ultimate in my laptop. I was experiencing slowness in starting and using mozilla firefox. I kept on seeing this prompt that said "Learn how to speed it up". I finally decided to follow the prompt and it showed me how to Re-set Firefox. Now however, i cannot access one of my really important downloaded Applications. Please, how do i resolve this?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Shockwave Flash 16.0 r0
  • VLC media player Web Plugin 2.1.3
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

Wesley Branton
  • Top 25 Contributor
598 solutions 5030 answers

If you are referring to an addon, you can find it on the Add-ons Download Centre and install it onto Firefox from there.

If you are referring to an addon, you can find it on the [https://addons.mozilla.org/en-US/firefox/ Add-ons Download Centre] and install it onto Firefox from there.