Hello missdenise,

Have you tried to go through troubleshooting steps which can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article. I usually go through that troubleshooting article when I have crashes issue with my Firefox.

If the computer was bought 3 months ago, it should still be under warranty.

The crash report flagged these programs;

TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client

quartz.dll = Microsoft

TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In

Signature memcpy - tmbpffcore.dll

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

[01]: bp-0f2214d2-f482-4094-8945-f47f72141220 Dec 20, 2014 [02]: bp-1660c50f-4ff2-47a2-bab3-65f3e2141220 Dec 20, 2014 [03]: bp-608c3791-75d5-4a22-8bbc-7cff42141218 Dec 18, 2014

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

FredMcD said

If the computer was bought 3 months ago, it should still be under warranty. The crash report flagged these programs; TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client quartz.dll = Microsoft TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In Signature memcpy - tmbpffcore.dll

---

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

---

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

That is what I thought about warranty. But no... only the hardware is under warranty. I will see if I can figure out how to do these suggestions.. Thanks.

rutomo said

Hello missdenise, Have you tried to go through troubleshooting steps which can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article. I usually go through that troubleshooting article when I have crashes issue with my Firefox.

Yes.. Everything is up to date... and I have scan for an virus and all spyware etc.

FredMcD said

If the computer was bought 3 months ago, it should still be under warranty. The crash report flagged these programs; TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client quartz.dll = Microsoft TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In Signature memcpy - tmbpffcore.dll

---

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

---

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

I tired to go to sevenforum.com but TrendMicro would not allow me to go there... not a trusted site? Is TrendMicro a big part of the problem ?

There's an s at the end - sevenforums.com.

Try to disable the Trend Micro extension (tmbepff@trendmicro.com) that shows in the crash report as an installed extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
• Do NOT click the Reset button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

the-edmeister said

There's an s at the end - sevenforums.com.

My mistake... malwarebytes and TrendMicro both block this site?

• Open Windows Start menu and select Run...
• Type CMD<Enter> (or if you use Windows ME, type COMMAND)).
• C:\Windows\System32\sfc.exe /scannow
  or sfc.exe /scannow

FredMcD said

• Open Windows Start menu and select Run...
• Type CMD<Enter> (or if you use Windows ME, type COMMAND)).
• C:\Windows\System32\sfc.exe /scannow
  or sfc.exe /scannow

C:\User|Denise I get " you must be an administrator running a console session in order to use the sfc utiltiy"

You can use the System File Checker to check for missing and corrupted font files. The System File Checker needs to be run from an Elevated Command Prompt. Open a cmd.exe window as Administrator: Start, click Programs, click Accessories Right-click Command Prompt, and choose "Run as administrator" Click past the UAC Screen After the cmd.exe prompt, type: sfc.exe /scannow and press Enter

• http://windowsforum.com/threads/system-file-checker-a-great-windows-fix-tool.19250/

cor-el said

You can use the System File Checker to check for missing and corrupted font files. The System File Checker needs to be run from an Elevated Command Prompt. Open a cmd.exe window as Administrator: Start, click Programs, click Accessories Right-click Command Prompt, and choose "Run as administrator" Click past the UAC Screen After the cmd.exe prompt, type: sfc.exe /scannow and press Enter

• http://windowsforum.com/threads/system-file-checker-a-great-windows-fix-tool.19250/

I actually managed to accomplish this. Windows Resource Protection did not find any integrity violation.

THANK YOU

On to the next step of trying to find the problem.