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the top of my browser tabs show chinese characters

Posted

About a week ago, I started getting Chinese characters at the top of my firefox browser tabs. During a session, the amount of characters is small, but as I open new tabs, the length of the characters expands horizontally across the top of my webpages. Eventually, I can barely access all the pages I have open and I have to close all tabs and being again. I have tried uninstalling firefox and reinstalling, but the problem persists. What can I do? I have scanned for viruses/malwarre, but nothing has come up. I googled the problem and it appears a few people have written about the same occurence over the last couple of weeks. I use windows 7.

About a week ago, I started getting Chinese characters at the top of my firefox browser tabs. During a session, the amount of characters is small, but as I open new tabs, the length of the characters expands horizontally across the top of my webpages. Eventually, I can barely access all the pages I have open and I have to close all tabs and being again. I have tried uninstalling firefox and reinstalling, but the problem persists. What can I do? I have scanned for viruses/malwarre, but nothing has come up. I googled the problem and it appears a few people have written about the same occurence over the last couple of weeks. I use windows 7.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • Picasa plugin
  • Shockwave Flash 15.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06221028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: https://ca.search.yahoo.com/search?fr=mcafee&type=B111CA105D20140905&p=
  • media.gmp-gmpopenh264.lastUpdate: 1413460759
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418964567
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418883795
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418171330

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157328 answers

Helpful Reply

The McAfee SiteAdvisor extension has been reported to cause this issue, so you can disable this extension.

See also these SUMO threads:

The McAfee SiteAdvisor extension has been reported to cause this issue, so you can disable this extension. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *How to uninstall SiteAdvisor:<br>http://service.mcafee.com/faqdocument.aspx?id=TS100162 See also these SUMO threads: *[[/questions/1034427]] *[[/questions/1027393]]