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I can't watch videos on Netflix only when I use Firefox

Posted

I used to be able to watch videos on netflix no problem using firefox but now when I click on a video it just takes me to a blank black screen. Everything is up to date so I don't think that's it. When I use a different browser like Chrome or IE it works fine. How do I fix this?

I used to be able to watch videos on netflix no problem using firefox but now when I click on a video it just takes me to a blank black screen. Everything is up to date so I don't think that's it. When I use a different browser like Chrome or IE it works fine. How do I fix this?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Facebook Video Calling Plugin
  • Garmin Communicator Plug-In 2.9.3.0
  • GEPlugin
  • Version 5.38.6.0
  • Google Update
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Pando Web Plugin
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.0.6
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7
  • Zeon PDF Plugin For Mozilla
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

FredMcD
  • Top 10 Contributor
4225 solutions 58984 answers

If you have problems with current Shockwave Flash plugin versions then check this:

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If you have problems with current Shockwave Flash plugin versions then check this: * Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''
cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157373 answers

Note that Netflix uses Silverlight.

There has been a problem with Silverlight reported.

See also:

  • bug 1109484 - Silverlight fails to run on Netflix and Amazon Instant Video with Dec 9 update

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Note that Netflix uses Silverlight. There has been a problem with Silverlight reported. *https://help.netflix.com/article/en/node/183?ba=GSButtonClick&q=n8152 See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1109484 bug 1109484] - Silverlight fails to run on Netflix and Amazon Instant Video with Dec 9 update <i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>