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The new window popup for "Options" is blank with new update, how do I fix to see settings and passwords, etc?

Posted

Popups window for 'Options" or settings is totally blank, this is happening since the new update.

Popups window for 'Options" or settings is totally blank, this is happening since the new update.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Adblock Edge 2.1.7 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Disable Anti-Adblock 3.1 ({d49a148e-817e-4025-bee3-5d541376de3b})
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Element Hiding Helper for Adblock Plus 1.3 (elemhidehelper@adblockplus.org)
  • Ghostery 5.4.1 (firefox@ghostery.com)
  • NetVideoHunter 1.16 (netvideohunter@netvideohunter.com)
  • Password Exporter 1.2.1 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492})
  • PDF Download 3.0.0.2 ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Session Manager 0.8.1.6 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Stealthy 2.5 (stealthyextension@gmail.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • YouTube mp3 1.0.8 (info@youtube-mp3.org)
  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Ads no more 2.1 ({a3a5c777-f583-4fef-9380-ab4add1bc2a2}) (Inactive)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3}) (Inactive)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • MEGA EXTENSION 1.0.3 (firefox@mega.co.nz) (Inactive)
  • NoScript 2.6.9.6 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • SkipScreen 0.7.2 (SkipScreen@SkipScreen) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R5 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9851
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-15-2014
  • driverDate2:
  • driverVersion: 14.301.1001.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: http://www.neopets.com/
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1415317471
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418447188
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418441429
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.importedState: True
  • plugin.state.npmcsnffpl: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418185997

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17780 solutions 160822 answers

Helpful Reply

The Ghostery extension has been reported to cause this issue, so you will have to disable it for now.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
The Ghostery extension has been reported to cause this issue, so you will have to disable it for now. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
crownimages 0 solutions 2 answers

cor-el said

The Ghostery extension has been reported to cause this issue, so you will have to disable it for now. Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
''cor-el [[#answer-664788|said]]'' <blockquote> The Ghostery extension has been reported to cause this issue, so you will have to disable it for now. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes </blockquote>
crownimages 0 solutions 2 answers

No, it is not helpful. When I sign on to Firefox...the blank pop-up screen appears. At that moment I have NO response on Firefox at all, only thing I can do is a "forced shutdown. " It started after I installed the newest version 37.01 Thank you

No, it is not helpful. When I sign on to Firefox...the blank pop-up screen appears. At that moment I have NO response on Firefox at all, only thing I can do is a "forced shutdown. " It started after I installed the newest version 37.01 Thank you
cor-el
  • Top 10 Contributor
  • Moderator
17780 solutions 160822 answers

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

The AOL toolbar extension has been reported to show a blank pop-up window appearing on startup.

You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes The AOL toolbar extension has been reported to show a blank pop-up window appearing on startup.