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Firefox crashes

  • 9 replies
  • 2 have this problem
  • 32 views
  • Last reply by FredMcD

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It keeps crashing

All Replies (9)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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bp-ca7490fc-506e-49f2-a506-c06a52141213 13/12/2014 12:33 bp-1bb4a53e-85f1-436b-870a-f94c42141213 13/12/2014 12:30 bp-1e3222db-420a-49c5-95af-75d6d2141213 12/12/2014 18:47 bp-9e4ecb4e-15f3-4314-8656-f9c222141212 12/12/2014 14:13 bp-e2ded001-6940-46c9-b1d6-e81ec2141212 12/12/2014 13:08 bp-b9f26033-ff59-4af8-b4ff-5c0a72141209 09/12/2014 15:02

thanks!

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hi ISKMUEBLES, thank you or providing the reports. the exact cause of those crashes isn't t clear to me - however some of them appear to happen when firefox is establishing an encrypted connection - which makes me suspicious.

can you try to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan?

also do you use any fancy security or network monitoring software that might be interfering here?

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


The crash report flagged these programs;

ntdll.dll = Microsoft

kernelbase.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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HOW DO I DISABLE THE SECURITY PROGRAMS ? THAT MIGHT BE IT

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You do not need to disable the applications, but just the toolbars that they add to the browser.

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Only the toolbars.

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Ok, Im not very good at this.. how to I disable the tool bars ??

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Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Look for the add-on(s) you want. When you find it, press Its Disable button.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.