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why does this prpgram keeps crashing? this is unacceptable

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I am using firefox 35, it says beta channel. This program freezes 10 times a day, i have to relaunch. What is wrong here??

I am using firefox 35, it says beta channel. This program freezes 10 times a day, i have to relaunch. What is wrong here??

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • VLC media player Web Plugin 2.0.6
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

Andrew
  • Moderator
321 solutions 4041 answers

Hello,

Keeping in mind it is in BETA. Of course there will be issues... You can however try the following;

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, Keeping in mind it is in BETA. Of course there will be issues... You can however try the following; '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu: *In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. *In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''. If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". :[[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.
James
  • Moderator
1596 solutions 11252 answers

The first few Beta test builds of a version can have minor issues sometimes. There is often six to twelve Beta builds for a version with nine beta builds planned for Firefox 35.0

If you want stability you should use Release instead. https://www.mozilla.org/firefox/all/

The first few Beta test builds of a version can have minor issues sometimes. There is often six to twelve Beta builds for a version with nine beta builds planned for Firefox 35.0 If you want stability you should use Release instead. https://www.mozilla.org/firefox/all/