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can't access internet after upgrade - tried fix, didn't work

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running win 7, firefox upgraded this morning and no unable to access internet. internet explorer connects fine. I tried fix - running Norton 360 - removed firefox from allowed programs and added back in - rebooted system, still unable to connect.

running win 7, firefox upgraded this morning and no unable to access internet. internet explorer connects fine. I tried fix - running Norton 360 - removed firefox from allowed programs and added back in - rebooted system, still unable to connect.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 1.0.0.40; BRI/2; MAAR; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

More Information

Application Basics
------------------
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Norton Toolbar
Version: 2014.7.10.12
Enabled: true
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: ArcSoft Video Downloader Extension
Version: 3.0.0.0
Enabled: false
ID: {B728AB94-9BC7-49b7-B76A-422BB31B2FD0}
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0116
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 6-10-2011
Driver Version: 8.15.10.2418
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 05041025
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
browser.startup.homepage: https://att.yahoo.com/
browser.startup.homepage_override.buildID: 20141126041045
browser.startup.homepage_override.mstone: 34.0.5
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 34.0.5
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
keyword.URL: http://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=4E63AD3F-A880-4535-B1F5-2C942BE117A2&n=780d0a9b&ind=2014120603&p
media.gmp-gmpopenh264.lastUpdate: 1413470007
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1418137625
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1418137626
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_EPSON_Artisan_50_Series.print_bgcolor: false
print.printer_EPSON_Artisan_50_Series.print_bgimages: false
print.printer_EPSON_Artisan_50_Series.print_colorspace:
print.printer_EPSON_Artisan_50_Series.print_command:
print.printer_EPSON_Artisan_50_Series.print_downloadfonts: false
print.printer_EPSON_Artisan_50_Series.print_duplex: 1515870810
print.printer_EPSON_Artisan_50_Series.print_edge_bottom: 0
print.printer_EPSON_Artisan_50_Series.print_edge_left: 0
print.printer_EPSON_Artisan_50_Series.print_edge_right: 0
print.printer_EPSON_Artisan_50_Series.print_edge_top: 0
print.printer_EPSON_Artisan_50_Series.print_evenpages: true
print.printer_EPSON_Artisan_50_Series.print_footercenter:
print.printer_EPSON_Artisan_50_Series.print_footerleft: &PT
print.printer_EPSON_Artisan_50_Series.print_footerright: &D
print.printer_EPSON_Artisan_50_Series.print_headercenter:
print.printer_EPSON_Artisan_50_Series.print_headerleft: &T
print.printer_EPSON_Artisan_50_Series.print_headerright: &U
print.printer_EPSON_Artisan_50_Series.print_in_color: true
print.printer_EPSON_Artisan_50_Series.print_margin_bottom: 0.5
print.printer_EPSON_Artisan_50_Series.print_margin_left: 0.5
print.printer_EPSON_Artisan_50_Series.print_margin_right: 0.5
print.printer_EPSON_Artisan_50_Series.print_margin_top: 0.5
print.printer_EPSON_Artisan_50_Series.print_oddpages: true
print.printer_EPSON_Artisan_50_Series.print_orientation: 0
print.printer_EPSON_Artisan_50_Series.print_page_delay: 50
print.printer_EPSON_Artisan_50_Series.print_paper_data: 1
print.printer_EPSON_Artisan_50_Series.print_paper_height: 11.00
print.printer_EPSON_Artisan_50_Series.print_paper_name:
print.printer_EPSON_Artisan_50_Series.print_paper_size_type: 0
print.printer_EPSON_Artisan_50_Series.print_paper_size_unit: 0
print.printer_EPSON_Artisan_50_Series.print_paper_width: 8.50
print.printer_EPSON_Artisan_50_Series.print_plex_name:
print.printer_EPSON_Artisan_50_Series.print_resolution: 1515870810
print.printer_EPSON_Artisan_50_Series.print_resolution_name:
print.printer_EPSON_Artisan_50_Series.print_reversed: false
print.printer_EPSON_Artisan_50_Series.print_scaling: 1.00
print.printer_EPSON_Artisan_50_Series.print_shrink_to_fit: true
print.printer_EPSON_Artisan_50_Series.print_to_file: false
print.printer_EPSON_Artisan_50_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_Artisan_50_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_Artisan_50_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_Artisan_50_Series.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.promptOnSanitize: false
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1417799801
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link} ------------------ Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. Check the settings.

Question owner

I've tried this - yes Norton is up to date. I removed firefox and re-added from the programs allowed in the firewall. This did not correct the issue.

I've tried this - yes Norton is up to date. I removed firefox and re-added from the programs allowed in the firewall. This did not correct the issue.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

What about the last section of my message?

What about the last section of my message?