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i keep getting a popup tab: http://software.updatergo.com/?source=internalp#!p&component=displaysettings -- trying to make me download

Posted

since the last update, to firefox 33.something, this tab keeps opening on its own, warning me that i need to upate to their latest something. this is not opening in response to my choosing some other tab, it seems to happen spontaneously, while i am in the middle of whatever i am doing.

when the tab first opens, it shows about:blank, when the page opens, telling me i should update firefox through them, it is http://software.updatergo.com/?source=internalp#!p&component=displaysettings

since the last update, to firefox 33.something, this tab keeps opening on its own, warning me that i need to upate to their latest something. this is not opening in response to my choosing some other tab, it seems to happen spontaneously, while i am in the middle of whatever i am doing. when the tab first opens, it shows about:blank, when the page opens, telling me i should update firefox through them, it is http://software.updatergo.com/?source=internalp#!p&component=displaysettings

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • NPWLPG
  • VLC media player Web Plugin 2.0.0-rc
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

hello mamachills, unfortunately this sound like an issue with adware on your pc, so please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

hello mamachills, unfortunately this sound like an issue with adware on your pc, so please perform all these steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

'''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).