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Strange characters (Chinese) shown on Title bar

Posted

From last 3-4 days I am getting strange Chinese characters on the top of Title Bar or open tabs. They cannot be selected by mouse and sometime arrow mark (like on enter key) is shown on each tab. It is random, means there is no any special condition when they appear.

I have reset (Everything) Firefox, cleared cash, remove all unknown add-ons, having no extension other than adobe pdf (not compatible) .

I have checked for anything installed within last few days but there is nothing installed despite of windows update and Firefox update (34.0) I am using windows 8.1. Please check screenshot for exact problem.

From last 3-4 days I am getting strange Chinese characters on the top of Title Bar or open tabs. They cannot be selected by mouse and sometime arrow mark (like on enter key) is shown on each tab. It is random, means there is no any special condition when they appear. I have reset (Everything) Firefox, cleared cash, remove all unknown add-ons, having no extension other than adobe pdf (not compatible) . I have checked for anything installed within last few days but there is nothing installed despite of windows update and Firefox update (34.0) I am using windows 8.1. Please check screenshot for exact problem.

Chosen solution

Did you disable or uninstall the McAfee SiteAdvisor?

The McAfee SiteAdvisor extension has been reported to cause issues with text Chinese (CJK) characters appearing on tabs, so you can disable this extension.

See also these SUMO threads:

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • NPWLPG
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

Helpful Reply

Please check screenshot.

Please check screenshot.
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hello, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159050 answers

You can try to disable the McAfee MSC FF plugin DLL plugin that shows in the System Details list in "Firefox/Tools > Add-ons > Plugins"

You can try to disable the McAfee MSC FF plugin DLL plugin that shows in the System Details list in "Firefox/Tools > Add-ons > Plugins"

Question owner

Not solved yet

Not solved yet

Modified by Abhishek Anand

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

thanks, some other affected users tied the issue to the mcafee site advisor extension - please try to disable or remove that.

Disable or remove Add-ons

thanks, some other affected users tied the issue to the mcafee site advisor extension - please try to disable or remove that. [[Disable or remove Add-ons]]

Question owner

Application Basics


Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


Report ID: bp-e7581cdc-2d8a-4bb2-8d15-c49592141205 Submitted: 3 days ago

All Crash Reports

Extensions


Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Adobe Acrobat - Create PDF Version: 1.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Graphics


Adapter Description: Intel(R) HD Graphics 4600 Adapter Description (GPU #2): NVIDIA GeForce GT 740M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Device ID: 0x0416 Device ID (GPU #2): 0x1292 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17415) Driver Date: 9-9-2013 Driver Date (GPU #2): 11-12-2014 Driver Version: 10.18.10.3304 Driver Version (GPU #2): 9.18.13.4475 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1963103c Subsys ID (GPU #2): 219a103c Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


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storage.vacuum.last.places.sqlite: 1416477170

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-e7581cdc-2d8a-4bb2-8d15-c49592141205 Submitted: 3 days ago All Crash Reports Extensions ---------- Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Name: Adobe Acrobat - Create PDF Version: 1.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom Graphics -------- Adapter Description: Intel(R) HD Graphics 4600 Adapter Description (GPU #2): NVIDIA GeForce GT 740M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Device ID: 0x0416 Device ID (GPU #2): 0x1292 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17415) Driver Date: 9-9-2013 Driver Date (GPU #2): 11-12-2014 Driver Version: 10.18.10.3304 Driver Version (GPU #2): 9.18.13.4475 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1963103c Subsys ID (GPU #2): 219a103c Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: www.google.co.in browser.startup.homepage_override.buildID: 20141125180439 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version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------

Question owner

I am going to do it right now. Since the problem appears randomly at any time so I will check it for at least next 24 hours and update you after that.

I am going to do it right now. Since the problem appears randomly at any time so I will check it for at least next 24 hours and update you after that.

Question owner

There is no help even after disabling mcafee site advisor extension. It comes anytime without any specific event.

There is no help even after '''disabling mcafee site advisor extension'''. It comes anytime without any specific event.
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

in this case please also try uninstalling the whole mcafee tool from the system's control panel: http://service.mcafee.com/faqdocument.aspx?id=TS100162

in this case please also try uninstalling the whole mcafee tool from the system's control panel: http://service.mcafee.com/faqdocument.aspx?id=TS100162
bigbigbird 0 solutions 2 answers

I have this problem too.

I have this problem too.
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159050 answers

Chosen Solution

Did you disable or uninstall the McAfee SiteAdvisor?

The McAfee SiteAdvisor extension has been reported to cause issues with text Chinese (CJK) characters appearing on tabs, so you can disable this extension.

See also these SUMO threads:

Did you disable or uninstall the McAfee SiteAdvisor? The McAfee SiteAdvisor extension has been reported to cause issues with text Chinese (CJK) characters appearing on tabs, so you can disable this extension. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *How to uninstall SiteAdvisor:<br>http://service.mcafee.com/faqdocument.aspx?id=TS100162 See also these SUMO threads: *[[/questions/1034427]] *[[/questions/1027393]]
jtrost 0 solutions 6 answers

Helpful Reply

Abhishek Anand said

From last 3-4 days I am getting strange Chinese characters on the top of Title Bar or open tabs. They cannot be selected by mouse and sometime arrow mark (like on enter key) is shown on each tab. It is random, means there is no any special condition when they appear. I have reset (Everything) Firefox, cleared cash, remove all unknown add-ons, having no extension other than adobe pdf (not compatible) . I have checked for anything installed within last few days but there is nothing installed despite of windows update and Firefox update (34.0) I am using windows 8.1. Please check screenshot for exact problem.

I have a similar problem. Characters look like "web dings", not necessarily Chinese. They block the tabs so it is difficult to see what is open and even more difficult to find the "x" to close them.

''Abhishek Anand [[#question-1034964|said]]'' <blockquote> From last 3-4 days I am getting strange Chinese characters on the top of Title Bar or open tabs. They cannot be selected by mouse and sometime arrow mark (like on enter key) is shown on each tab. It is random, means there is no any special condition when they appear. I have reset (Everything) Firefox, cleared cash, remove all unknown add-ons, having no extension other than adobe pdf (not compatible) . I have checked for anything installed within last few days but there is nothing installed despite of windows update and Firefox update (34.0) I am using windows 8.1. Please check screenshot for exact problem. </blockquote> I have a similar problem. Characters look like "web dings", not necessarily Chinese. They block the tabs so it is difficult to see what is open and even more difficult to find the "x" to close them.
ManfredM 0 solutions 4 answers

Reading the numerous contributions it looks like the Chinese Characters are not caused by McAfee. Seems to be a friendly malware acting by random. Characters are placed between command bar and tab title bar, which is not a space or line normaly adressed by thunderbird. Attached an example, hopefully somebody could read&translate the characters which would perhaps trace the originator.

Reading the numerous contributions it looks like the Chinese Characters are not caused by McAfee. Seems to be a friendly malware acting by random. Characters are placed between command bar and tab title bar, which is not a space or line normaly adressed by thunderbird. Attached an example, hopefully somebody could read&translate the characters which would perhaps trace the originator.
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

@manfred, this is clearly traced back to mcafee siteadvisor and not related to malware!

@manfred, this is clearly traced back to mcafee siteadvisor and not related to malware!
ManfredM 0 solutions 4 answers

philipp thanks, if so what does siteadvisor trigger to write chinese characters (and only these ) through the surface of firefox ? Did somebody of the experts contact McAfee and ask about that ?

philipp thanks, if so what does siteadvisor trigger to write chinese characters (and only these ) through the surface of firefox ? Did somebody of the experts contact McAfee and ask about that ?