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lose menu info at top of page when on website; i.e. apple logo, Finder, Go , File, Edit etc.

Posted

The menu options go away as indicated above when I have reached desired website. i need to shut down and restart to bring it back.Also, Skype and IChat log in's always come up when I choose firefox and I have to delete them.

The menu options go away as indicated above when I have reached desired website. i need to shut down and restart to bring it back.Also, Skype and IChat log in's always come up when I choose firefox and I have to delete them.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

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Additional System Details

Installed Plug-ins

  • iPhoto6
  • Musicnotes Viewer plugin 1.18.8 http://www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.10
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 15.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

hello tachs, since you appear to use a very outdated and unsupported version of firefox, please start by updating it to the latest version - that's firefox 34 at the moment: Update Firefox to the latest release

hello tachs, since you appear to use a very outdated and unsupported version of firefox, please start by updating it to the latest version - that's firefox 34 at the moment: [[Update Firefox to the latest version]]
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157433 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F). *https://support.mozilla.org/kb/how-to-use-full-screen