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installed premium but it keeps asking to restart and now my status is basic,i paid for the premium...help

Posted

I purchased the premium for $9.99 and some programs will not open. Now from time to time in the middle of my site it'll go and ask me if I want to reset or continue then I have to start all over again. I also noticed my status is now BASIC....what happened to my premium status after I paid for it?

I purchased the premium for $9.99 and some programs will not open. Now from time to time in the middle of my site it'll go and ask me if I want to reset or continue then I have to start all over again. I also noticed my status is now BASIC....what happened to my premium status after I paid for it?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

guigs 1072 solutions 11697 answers

Hello,

Thank you for contacting Mozilla Support about your issue. After reviewing your issue it is suggested that you contact your carrier for more help with your issue.

Further information can be found here

Thank you!

Hello, Thank you for contacting Mozilla Support about your issue. After reviewing your issue it is suggested that you contact your carrier for more help with your issue. Further information can be found [[Firefox OS Carrier Support Contact Information|here]] Thank you!

Question owner

it doesn't help the issue! why does it work ok on my desktop but not my iPad?

it doesn't help the issue! why does it work ok on my desktop but not my iPad?
guigs 1072 solutions 11697 answers

Hi AkaBoy, Mozilla is just starting to plan the development of an OSX. Is this a Firefox for Desktop question? Premium version of what are you asking about?

Hi AkaBoy, Mozilla is just starting to plan the development of an OSX. Is this a Firefox for Desktop question? Premium version of what are you asking about?

Question owner

its for my iPad

its for my iPad
James
  • Moderator
1594 solutions 11232 answers

Ok but what program?

As Mozilla does not have Any products for the iOS due to Apples restrictions like on what browser and JavaScript engines can be used for example. They used to have a Firefox Home a few years ago which was a sync app for Bookmarks and such.

Any so called Firefox apps for iOS on itunes or elsewhere is Not from Mozilla.org and may not even have anything in relation to Firefox browser.

Ok but what program? As Mozilla does not have Any products for the iOS due to Apples restrictions like on what browser and JavaScript engines can be used for example. They used to have a Firefox Home a few years ago which was a sync app for Bookmarks and such. Any so called Firefox apps for iOS on itunes or elsewhere is Not from Mozilla.org and may not even have anything in relation to Firefox browser.