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FireFox will not load google, facebook or youtube

Posted

I am having this issue on my iMac and my MacBook Pro 'I have followed all the trouble shooting suggestions online - they do not work.

FireFox is having serious issues trying to connect to any Google site, FaceBook and YouTube? Occasionally I see issues when trying to connect to a site that is using some kind of Google JS as well. The site either tries to load and hangs - or just does noting? I get a lot of "Waiting for ...." in the lower left corner.

This is specific to FireFox because Safari has absolutely no issues. This has been an issue for over a week or so now and has totally shut me down form using FireFox!

By the way - while trying to load the Troubleshooting Information for this ticket - I get the same issue - but this time - it's actually tells me "Can't connect to server"?

Chris Sgaraglino, CTO IGLM, Inc.

I am having this issue on my iMac and my MacBook Pro 'I have followed all the trouble shooting suggestions online - they do not work. FireFox is having serious issues trying to connect to any Google site, FaceBook and YouTube? Occasionally I see issues when trying to connect to a site that is using some kind of Google JS as well. The site either tries to load and hangs - or just does noting? I get a lot of "Waiting for ...." in the lower left corner. This is specific to FireFox because Safari has absolutely no issues. This has been an issue for over a week or so now and has totally shut me down form using FireFox! By the way - while trying to load the Troubleshooting Information for this ticket - I get the same issue - but this time - it's actually tells me "Can't connect to server"? Chris Sgaraglino, CTO IGLM, Inc.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Version 5.38.6.0
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Garmin Communicator Plug-in Version 4.1.0.0
  • iPhoto6
  • Garmin Communicator Plug-in Version 4.0.1.0
  • Office Live Update v1.0

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/Darwin/en-US/

Extensions

  • 1Password 4.2.5 (onepassword4@agilebits.com)
  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Clear Cache 2.0.1 (clearcache@michel.de.almeida)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.3.6 (foxmarks@kei.com)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1.1
  • font.internaluseonly.changed: False
  • general.autoScroll: False
  • media.gmp-gmpopenh264.lastUpdate: 1416006694
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417444167
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417447107
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.silverlight: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415548386

Misc

  • User JS: No
  • Accessibility: No

Question owner

This issue went away for a couple of months, but it is now back again and worse than before?

I don't understand why all other browsers are working fine - but FF takes over 30-60 seconds to load Google's home page - if it loads at all.

Oh - and BTW thanks for the speedy response to my original post (not!).

This issue went away for a couple of months, but it is now back again and worse than before? I don't understand why all other browsers are working fine - but FF takes over 30-60 seconds to load Google's home page - if it loads at all. Oh - and BTW thanks for the speedy response to my original post (not!).
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Try to disable IPv6 (check for other possible causes as well).


Please update to the current Firefox 36 release.

  • Help > About Firefox

The Firefox version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.

Try to disable IPv6 (check for other possible causes as well). *http://kb.mozillazine.org/Error_loading_websites ---- Please update to the current Firefox 36 release. *Help > About Firefox The Firefox version that you currently run is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest version to get all security fixes. ---- If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 36.0: https://www.mozilla.org/en-US/firefox/all/ *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox