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Firefox crashes

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Firefox crashes all the time. I used to like it but no it's a pain to use . I have gotten 50 crashes over the past couple months. Anyone no why before I have to go to IE .? bp-83876129-4c84-4f71-98b8-79ac62141129 11/29/2014 1:52 PM bp-9991bfc3-7f69-4726-80cd-3d17e2141129 11/29/2014 1:44 PM bp-bc6c41de-3919-439d-b7d2-8d4232141129 11/29/2014 1:03 PM bp-f8ee32d1-330e-48c9-bece-cf3e72141129 11/28/2014 9:45 PM bp-c7386e66-067a-4165-969e-9766c2141129 11/28/2014 9:24 PM bp-6f8f2b43-56d9-4d64-a2f5-00bb32141128 11/28/2014 12:53 AM

Firefox crashes all the time. I used to like it but no it's a pain to use . I have gotten 50 crashes over the past couple months. Anyone no why before I have to go to IE .? bp-83876129-4c84-4f71-98b8-79ac62141129 11/29/2014 1:52 PM bp-9991bfc3-7f69-4726-80cd-3d17e2141129 11/29/2014 1:44 PM bp-bc6c41de-3919-439d-b7d2-8d4232141129 11/29/2014 1:03 PM bp-f8ee32d1-330e-48c9-bece-cf3e72141129 11/28/2014 9:45 PM bp-c7386e66-067a-4165-969e-9766c2141129 11/28/2014 9:24 PM bp-6f8f2b43-56d9-4d64-a2f5-00bb32141128 11/28/2014 12:53 AM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.30514.0
  • LastPass Plugin
  • Citrix Online App Detector Plugin
  • VLC media player Web Plugin 2.0.6
  • sView Browser plugin for stereoscoping viewing
  • NPWLPG
  • Foxit Reader Plug-In For Firefox and Netscape

Application

  • Firefox 33.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/

Extensions

  • Adblock Edge 2.1.6 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Add Google Search To New Tab Page 1.0.2 (newtabgoogle@graememcc.co.uk)
  • Coupons at Checkout 1.4.1 (jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack)
  • Element Hiding Helper for Adblock Plus 1.3 (elemhidehelper@adblockplus.org)
  • Firefox Booster 1.7.2 (jid1-U7omKQ6kQfxMaQ@jetpack)
  • Google Bottom Search Bar 1.3 (googlebottomsearchbar@matthewdanku.com)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • InvisibleHand 3.9.48 (canitbecheaper@trafficbroker.co.uk)
  • LastPass 3.1.54 (support@lastpass.com)
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • Screenwise Panel Extension 5.0.5.0 (screenwise@google.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 430
  • adapterDescription2:
  • adapterDeviceID: 0x0de1
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16972
  • driverDate: 5-19-2014
  • driverDate2:
  • driverVersion: 9.18.13.3788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
  • browser.startup.homepage: yahoo.com
  • browser.startup.homepage_override.buildID: 20141027150301
  • browser.startup.homepage_override.mstone: 33.0.2
  • browser.tabs.warnOnClose: False
  • browser.zoom.siteSpecific: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.2
  • font.minimum-size.th: 0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • media.gmp-gmpopenh264.lastUpdate: 1414854286
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417226601
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417284737
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1417075412

Misc

  • User JS: Yes
  • Accessibility: No
Sourjobraato Banerjee 14 solutions 232 answers

According to your crash reports..... You have too many extensions installed whose author not verified and the last most important thing is that it contain malware namely... lpxpcom.dll and nvwgf2um.dll so kindly do the following steps:::

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

According to your crash reports..... You have too many extensions installed whose author not verified and the last most important thing is that it contain malware namely... lpxpcom.dll and nvwgf2um.dll so kindly do the following steps::: Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 15.0 r0 Shockwave Flash 14.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v15.0.0. 239 http://get.adobe.com/flashplayer/

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 15.0 r0 Shockwave Flash 14.0 r0 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v15.0.0. 239 http://get.adobe.com/flashplayer/'''
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

The crash reports flagged these programs;

lpxpcom.dll = LastPass

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver

JavaScript


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash reports flagged these programs; lpxpcom.dll = LastPass nvwgf2um.dll = NVIDIA Compatible D3D10 Driver JavaScript ------------------- Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
ideato 893 solutions 6250 answers

Hello,

Also, you can delete in your profile folder the User.js file you have.

The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).

maybe not related but see for your screenwise extension :

http://www.engadget.com/2012/02/08/google-screenwise-panel-pays-to-track-browsing/

http://www.tomsguide.com/us/Google-Chrome-Screenwise-Data-Collection-Plugin,news-14172.html

https://tools.google.com/dlpage/screenwisepanel/ :

(If installed, this extension will check if a person is signed in to a Google account, and shares that account information with Google servers to verify whether the user is a registered Screenwise panelist.)..... privacy ?


thank you

Hello, Also, you can delete in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] the [http://kb.mozillazine.org/User.js_file User.js file] you have. The user.js file '''does not exist by default'''. If you create the file, forget it, if you have not create the file then '''delete''' the User.js file, to see if the problem goes away (some programs create and write in the file also). maybe not related but see for your screenwise extension : http://www.engadget.com/2012/02/08/google-screenwise-panel-pays-to-track-browsing/ http://www.tomsguide.com/us/Google-Chrome-Screenwise-Data-Collection-Plugin,news-14172.html https://tools.google.com/dlpage/screenwisepanel/ : (If installed, this extension will check if a person is signed in to a Google account, and shares that account information with Google servers to verify whether the user is a registered Screenwise panelist.)..... privacy ? thank you