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Firefox crashes

  • 4 replies
  • 3 have this problem
  • 18 views
  • Last reply by FredMcD

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bp-4cf86478-858a-453e-97d0-5633e2141123

All Replies (4)

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Do you have Avast security software?

  • bug 1087674 - Firefox won't close with Avast 2015 10.0.2206 when HTTPS scanning is enabled

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html


Make sure that you have the latest Firefox 33.1.1 release and also the latest updates of all security software.

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no i haven't avast security. i am using windows defender. Firefox 33.1.1 started crashing after doing the upgrade. Crash report is made after you close the browser.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

See also:

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The crash report flagged;

KERNELBASE.dll = Windows ?

combase.dll = Windows

ntdll.dll = Windows

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD