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How to sign in for Mozilla Support or register to set up a User ID and Password?

Posted

Well, it looks that I may have found out the answer to my question by submitting this question. One has to ask a question, then choose the not-satisfied with answers found option, then go through all the steps to "create an account" in order get registered for Support and to get one's question answered. Seems like a tedious way to sign up for Mozilla tech support, but there it is.

Well, it looks that I may have found out the answer to my question by submitting this question. One has to ask a question, then choose the not-satisfied with answers found option, then go through all the steps to "create an account" in order get registered for Support and to get one's question answered. Seems like a tedious way to sign up for Mozilla tech support, but there it is.

Additional System Details

Installed Plug-ins

  • Google Update
  • Version 5.38.6.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • Dragon NaturallySpeaking HTML Component
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in
  • Gaaiho Doc Plugin

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Dragon Web Extension 13.00.200.295 (dgnria2@nuance.com)
  • PasswordsPlus 3.000.209 (PasswordsPlus@dataviz.com)
  • Todoist 3.7 (support@todoist.com)
  • Todoist for Gmail initial.rev3 (jid0-58lecu6hJxQxqq7FSTmrn6W5eZY@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7640G
  • adapterDescription2:
  • adapterDeviceID: 0x9903
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.4.9879.0
  • driverDate: 8-19-2013
  • driverDate2:
  • driverVersion: 13.151.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7640G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1416676813
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416676812
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416616979
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1416580230

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40146 answers

No support questions?

No support questions?
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

You can click the "Volunteer for Mozilla Support" button on the https://support.mozilla.org page to go to the https://support.mozilla.org/get-involved page.

You can click the "Volunteer for Mozilla Support" button on the https://support.mozilla.org page to go to the https://support.mozilla.org/get-involved page. * https://support.mozilla.org/get-involved/questions