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How do I transfer from Persona to Firefox accounts if I am a developer?

Posted

Okay, I've read this: https://bugzilla.mozilla.org/show_bug.cgi?id=1063153 and https://support.mozilla.org/en-US/kb/use-firefox-accounts-manage-your-marketplace-apps

it says, just click on 'Sign in now to transfer your account' to transfer. But, guess what? There is no 'Sign in now to transfer your account' anywhere!!

I'm a programmer and I'm getting really pissed because I don't have access to my app anymore. This is very messed up. Is it because I missed the cut off date??? Because the email I got said I'd get an activation link to transfer from Persona to Firefox, but I never did..

Please advise!! I cannot in good faith recommend to anyone that Firefox OS development is a good idea at this point until this gets resolved because its messed up!!

Okay, I've read this: https://bugzilla.mozilla.org/show_bug.cgi?id=1063153 and https://support.mozilla.org/en-US/kb/use-firefox-accounts-manage-your-marketplace-apps it says, just click on 'Sign in now to transfer your account' to transfer. But, guess what? There is no 'Sign in now to transfer your account' anywhere!! I'm a programmer and I'm getting really pissed because I don't have access to my app anymore. This is very messed up. Is it because I missed the cut off date??? Because the email I got said I'd get an activation link to transfer from Persona to Firefox, but I never did.. Please advise!! I cannot in good faith recommend to anyone that Firefox OS development is a good idea at this point until this gets resolved because its messed up!!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36

More Information

Ralph Daub
  • Locale Leader
158 solutions 1182 answers

Helpful Reply

Hi moesingh,

Are you able to sign in to either of the sites below?

If so, do you get any messages about transferring your Sync to Firefox Accounts? Please let us know if you see any error messages so that we can investigate.

- Ralph

Hi moesingh, Are you able to sign in to either of the sites below? * [https://accounts.firefox.com/signup] * [https://account.services.mozilla.com/] If so, do you get any messages about transferring your Sync to Firefox Accounts? Please let us know if you see any error messages so that we can investigate. - Ralph

Question owner

Nope. I had initially tried this and it didn't work. I tried again and it didn't work! The issue is that I do not get any sort of messages! I do not see any error messages either (including in the Javascript Console).

Please advise why I cannot transfer my app from my persona account to my mozilla account!

(already flashed my ZTE Open C w/ Android)

Nope. I had initially tried this and it didn't work. I tried again and it didn't work! The issue is that I do not get any sort of messages! I do not see any error messages either (including in the Javascript Console). Please advise why I cannot transfer my app from my persona account to my mozilla account! (already flashed my ZTE Open C w/ Android)
guigs 1072 solutions 11697 answers

Moesingh, in the article that you have mentioned there is an email that you can contact about access to your app:

"If you have paid apps and are unable to continue to use the same email address, please contact fxaccounts_help@mozilla.com. '

Please do provide the email address and any error messages that you may see when you try to access the app.

I apologize for the delay, if this address is not helpful, please also file a bug in bugzilla.mozilla.org in component here.

Moesingh, in the article that you have mentioned there is an email that you can contact about access to your app: "If you have paid apps and are unable to continue to use the same email address, please contact ''fxaccounts_help@mozilla.com''. ' Please do provide the email address and any error messages that you may see when you try to access the app. I apologize for the delay, if this address is not helpful, please also file a bug in bugzilla.mozilla.org in [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=FxAccounts component here].