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Firefox crashes

Posted

Hi,

I had some malware on my firefox, delta-home. I uninstalled and then reset firefox. When this didn't work I downloaded malwarebytes and went right through the add ons to remove any obvious problems. I then uninstalled, reinstalled and reset again.

After this the page would open but every time I start up it would freeze and not respond. When I tried to reset it would crash. Here are the crash reports: Report ID Date Submitted bp-0154ff76-a208-426b-a407-bce4f2141121 21/11/2014 8:54 PM bp-bb568c90-601b-4eee-b1e0-01a572141121 21/11/2014 8:46 PM bp-c5584de9-471a-4f21-b825-b3f6a2141121 21/11/2014 8:05 PM

I have gone through all the basic trouble shooting for crashes and firefox not responding; updates, viruses, re-installs, safe mode, PAC, creating a new place history, checking restore sessions.

None have worked. I have been at this for 5 hours and am still unable to come up with any solution. If anyone can help. I would appreciate it greatly.

Hi, I had some malware on my firefox, delta-home. I uninstalled and then reset firefox. When this didn't work I downloaded malwarebytes and went right through the add ons to remove any obvious problems. I then uninstalled, reinstalled and reset again. After this the page would open but every time I start up it would freeze and not respond. When I tried to reset it would crash. Here are the crash reports: Report ID Date Submitted bp-0154ff76-a208-426b-a407-bce4f2141121 21/11/2014 8:54 PM bp-bb568c90-601b-4eee-b1e0-01a572141121 21/11/2014 8:46 PM bp-c5584de9-471a-4f21-b825-b3f6a2141121 21/11/2014 8:05 PM I have gone through all the basic trouble shooting for crashes and firefox not responding; updates, viruses, re-installs, safe mode, PAC, creating a new place history, checking restore sessions. None have worked. I have been at this for 5 hours and am still unable to come up with any solution. If anyone can help. I would appreciate it greatly.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Your crash report flagged this program;

ntdll.dll = Windows

KERNELBASE.dll

atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Your crash report flagged this program; ntdll.dll = Windows KERNELBASE.dll atidxx32.dll = Advanced Micro Devices atiumdag.dll = ATI Technologies Inc ------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration