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Firefox crashes when I load the start page while it is open. Or when I open it after closing a session.

Posted

Date Submitted 10E9BFDE-C8D0-41B5-92C8-6ED7F72EC725 11/18/14 9:26 PM 16A76276-E9B1-4C39-8DD4-DFC23BD9B0D4 11/18/14 8:31 PM 223CE818-82FF-4394-B613-7CADCA93FC2C 11/18/14 8:30 PM

Date Submitted 10E9BFDE-C8D0-41B5-92C8-6ED7F72EC725 11/18/14 9:26 PM 16A76276-E9B1-4C39-8DD4-DFC23BD9B0D4 11/18/14 8:31 PM 223CE818-82FF-4394-B613-7CADCA93FC2C 11/18/14 8:30 PM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Webroot Plugin
  • Dashlane plugin
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.09
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • 5.1.20913.0
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/Darwin/en-US/

Extensions

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Dashlane 3.1.2.72587 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com)
  • Lightbeam 1.0.10.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webroot Filtering Extension 1.0.2.41 (webrootsecure@webroot.com)
  • Webroot Password Manager 2.5.0 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • font.internaluseonly.changed: False
  • media.gmp-gmpopenh264.lastUpdate: 1414261233
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416362890
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416363386
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 2
  • plugin.state.dashlane: 2
  • plugin.state.java: 2
  • plugin.state.npwebroot: 2
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415312335

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

If the "bp-" prefix of the crash report is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

If the "bp-" prefix of the crash report is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

Question owner

bp-10888a82-2474-4630-aba6-3af902141119 11/18/14 6:51 PM bp-a0e13477-93ff-428c-854c-95d462141118 11/18/14 4:56 PM bp-cffb7671-9012-4319-89f1-260662141118 11/18/14 4:53 PM

bp-10888a82-2474-4630-aba6-3af902141119 11/18/14 6:51 PM bp-a0e13477-93ff-428c-854c-95d462141118 11/18/14 4:56 PM bp-cffb7671-9012-4319-89f1-260662141118 11/18/14 4:53 PM
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

Do the crashes happen randomly or when you visit specific web pages?

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can try one of the other startup choices if you currently use "Show my windows and tabs from last time".

Do the crashes happen randomly or when you visit specific web pages? You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode) You can try one of the other startup choices if you currently use "Show my windows and tabs from last time".

Question owner

When I open a new tab and click the Mozilla Firefox Homepage Icon it crashes every time.

When I open a new tab and click the Mozilla Firefox Homepage Icon it crashes every time.
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

Sounds like a problem with the current snippet that has a video on it.

Ff there are problems with a snippet then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page. Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set. You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. Close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref.


You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Sounds like a problem with the current snippet that has a video on it. Ff there are problems with a snippet then you can set the <b>browser.aboutHomeSnippets.updateUrl</b> pref to an empty string on the <b>about:config</b> page. Delete the <b>storage\persistent\moz-safe-about+home</b> folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set. You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. Close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref. ---- You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)