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Firefox crashes when I load the start page while it is open. Or when I open it after closing a session.

  • 5 replies
  • 1 has this problem
  • Last reply by cor-el

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Date Submitted 10E9BFDE-C8D0-41B5-92C8-6ED7F72EC725 11/18/14 9:26 PM 16A76276-E9B1-4C39-8DD4-DFC23BD9B0D4 11/18/14 8:31 PM 223CE818-82FF-4394-B613-7CADCA93FC2C 11/18/14 8:30 PM

All Replies (5)

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If the "bp-" prefix of the crash report is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

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bp-10888a82-2474-4630-aba6-3af902141119 11/18/14 6:51 PM bp-a0e13477-93ff-428c-854c-95d462141118 11/18/14 4:56 PM bp-cffb7671-9012-4319-89f1-260662141118 11/18/14 4:53 PM

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Do the crashes happen randomly or when you visit specific web pages?

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can try one of the other startup choices if you currently use "Show my windows and tabs from last time".

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When I open a new tab and click the Mozilla Firefox Homepage Icon it crashes every time.

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Sounds like a problem with the current snippet that has a video on it.

Ff there are problems with a snippet then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page. Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set. You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder. Close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)