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why when I unselect the 'warn when sites try to redirect or reload' it re-selects itself when I close & open again.w

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  • Last reply by jscher2000

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everytime I open ffox I have to go into Advance option and un-select the "warn me when sites try to redirect or reload pages" and re-select "make ffox my browser". I also tried selecting 'allow third party cookies' with "from visited' or Always but it changes back to Never when I close the options window, I can actually see it change a split second before.I have noticed these in the last couple of months and I dont think it was from anything I did cause I barely do any tinkering. What is going on? Any ideas?

All Replies (9)

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Some thoughts:

(1) Sometimes Firefox encounters problems with the settings file for that and many other options, prefs.js. In other cases, it is overridden by an optional settings file named user.js. This article has a range of suggestions on those points: How to fix preferences that won't save.

(2) Sometimes an add-on may modify preferences, although I am not aware of any that touch that one off the top of my head. You can review your extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then check any potentially relevant extensions for an Options button. And you might as well disable any that you do not need or do not recognize.

(3) In yet other cases your settings changes are reverted after you close Firefox by utility software such as Advanced SystemCare that have a browser settings protection feature. You may need to disable the home page, browser, or surfing protection feature, as the case may be.

Can you track it down?

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Also, could you check the Windows Control Panel for a malware program named Search Protect or SearchProtect? You may need to do a general review and cleanup if that has crept in, since it usually indicates you got a big bundle of crap with some freebie.

I suggest:

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Then, in Firefox, check for any other unrecognized or nonessential extensions and disable them. Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

(3) If the above doesn't work, you can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

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The forum software detected your Firefox as version 24. Is it the Extended Support Release (ESR) version? If not, your Firefox is seriously out of date...

Mozilla discloses security flaws after each new release.

If something is holding you back from upgrading to Firefox 33 (or 31 ESR), please let us know so we can suggest solutions or workarounds.

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I had big issues when trying to use 28. I even asked for help here but I couldnt say who was trying to help. It kept crashing on me when I was in the middle of my research. It became so frustrating I just gave up and went back to using 21 and 24, occasionally 15 because it was easier. Now, after having to completely recover my hardrive 3 times in 36 hours, anytime I attempted to get onto sites for help your newsletter kept auto-updating me even with "never update" checked. I have no capacity for remembering anything for more than 5 minutes literally, and this whole farce has really corroded my sanity, what little I had left. I didnt resolve why 28 crashed repetitively and gave up because it was costing me money. Now your newsletters and this site keeps trying to update me without my permission. I know 24 isnt the safest and have been using other programs to increase my security. I love ffox and would really like to use the newer versions but I have no way of making sure it doesnt follow 28's act. If you can tell me what I cant see I am game to try whichever version is best suited for my system.

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This is a very hard question to answer. If you were presented with the Mozilla Crash Reported dialog, then Firefox is gathering information about the crashes. You can share that information with us and we could try to identify the source of the problems. However, otherwise, we'd just be referring you to general articles...

The last section of this support article has the steps for finding the crash report IDs so you can post them here: "Firefox crashes - Troubleshoot, prevent and get help fixing crashes".

If Firefox will not run long enough to get the IDs, you could try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running, hold down the Shift key when starting Firefox.

If Firefox is running, use Help > Restart with Add-ons Disabled.

You should get a small dialog with the choice of "Start in Safe Mode" or Reset, please choose Safe Mode.

Edit: sorry for the typo

Modified by jscher2000

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I found your earlier thread here (Firefox crashes), but since there are hundreds of changes in each release, I think crash reports for Firefox 33 will be more relevant than the one you referred to then.

Modified by jscher2000

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Oh my gosh, you have patience. I am really slow at picking things up so its gonna take me some time to try all your suggestions. But the biggest problem I have today is having recovered my hdrive it wiped out all evidence of the behavior each time....along with all my info and any setups I performed on multiple programs. Honestly I have spent more time trying to get into sites than the total time spent there in the last 2 days. I am fighting with my browser and Vista trying to force me to use IE just to trackdown some of the freeware programs I used last summer to get rid of ransomware I picked up called Cryptowall (?) That was an experience I hope never to have again and I know its gone completely if thats your next thought. I have no usable backup because this crash and whatever is also affecting my 2T external Hdrive attached to my lap.

I know its not on topic... and yes, I tend to change topics without intention, but could you tell me the list or where its located? I have's repair win all-in-one and emsisoft ERkit, malware's anti-mal & anti-exploit but I am missing some. I cannot get back to those memories to come up with it, can you?

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I have a crash log you will not believe. Over 100 on 11/21/14 and 3 since but all goto 'page not found'. Now what? lol...  :( I att. an image in paint. I dont know what to say other than 'its been a slice!'

Modified by Uptown22

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Regarding the crash log, if the codes do not start with bp- then the best way to share them is to Ctrl+click the first few links to open the reports in new tabs, and then copy the addresses from the address bar into a reply.

I'm not sure I understand your question about your H drive, but if you mean our list of suggested malware cleanup programs, they would be in this article: Troubleshoot Firefox issues caused by malware. Those are generally free and take a considerably amount of time to run. If they finish quickly a require payment, then there is a bigger problem. Please consult the specialized malware cleanup forums listed in the article.