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How do I fix a regularly used site that will no longer load? http://top.adobeconnect.com. It still loads on other browsers

Posted

the adobeconnect admin area opens. when I select a meeting room, I get the customary indication that the room is opening, but nothing more happens. this is on a Dell Latitude E6410 PC using the latest version of Firefox. this is the first time i've encountered this problem and I use this program all the time. I'm also using the latest version of Flash.

the site opens fine in chrome and in Safari on my MAC

I want to use Firefox -- help!

the adobeconnect admin area opens. when I select a meeting room, I get the customary indication that the room is opening, but nothing more happens. this is on a Dell Latitude E6410 PC using the latest version of Firefox. this is the first time i've encountered this problem and I use this program all the time. I'm also using the latest version of Flash. the site opens fine in chrome and in Safari on my MAC I want to use Firefox -- help!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Version 5.38.6.0
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Online App Detector Plugin
  • 5.1.30514.0
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • iTunes Detector Plug-in
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • ActiveTouch General Plugin Container Version 105
  • Plugin for Wacom tablets.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 2.3.7 (YoutubeDownloader@PeterOlayev.com)
  • Default Theme Engine - Personas Interactive 1.6.5 (btpersonas@brandthunder.com)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Google Image Search 1.14 ({73007fef-a6e0-47d3-b4e7-dfc116ed6f65})
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Wondershare Video Converter Ultimate 7.1.0 (WSVCU@Wondershare.com)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.newtab.url: http://home.brandthunder.com/huffpost/?newtab
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1415367591
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416260559
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416289828
  • places.history.expiration.transient_current_max_pages: 92009
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414457471

Misc

  • User JS: No
  • Accessibility: Yes
CoryMH 229 solutions 1076 answers

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can also try running in Firefox Safe Mode to see if an extension might be causing the issue.

Hello, Try clearing your cookies and cache and then try signing in again. * History (or [[Image: New Fx Menu]] > History) > Clear Recent History Or: "Clear the Cache": * Tools (or [[Image: New Fx Menu]] > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: * Tools (or [[Image: New Fx Menu]] > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" ------------------- You can also try running in [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] to see if an extension might be causing the issue.
FredMcD
  • Top 10 Contributor
4339 solutions 61028 answers

If the above does not help;

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

If the above does not help; Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.