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Flickr Create crashes Firefox 34

Posted

Can anyone confirm that opening https://www.flickr.com/create/ with the latest Firefox 34 beta crashes it? I tried with a new profile and the same happens.

Can anyone confirm that opening https://www.flickr.com/create/ with the latest Firefox 34 beta crashes it? I tried with a new profile and the same happens.

Chosen solution

These are the crash reports:

bp-1685075f-f311-4603-a2d5-d79d12141118 bp-d025af3a-668b-4663-a44d-9b41c2141118

It seems related to graphics (MPEG4).

However, today I've updated to the beta 10 and now it works without crash! I have not touched anything, I guess I was not alone.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • GEPlugin
  • Version 5.38.6.0
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Google Update
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.9 d900
  • Shockwave Flash 16.0 d0
  • Shockwave Flash 12.0 d0
  • 5.1.30514.0
  • VMware Remote Console Plug-in

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/ca/

Extensions

  • Better Notifications 0.2 (deltaburnt-betternotif@jetpack)
  • Bluhell Firewall 2.4.0 ({6BB5760D-F97E-421B-AF5B-8457A90C3CED})
  • British English Dictionary 1.19.1.2 (en-GB@dictionaries.addons.mozilla.org)
  • Diccionario de Español/España 1.5.1.2 (es-es@dictionaries.addons.mozilla.org)
  • Fox To Phone 1.2.4 (sendtophone@martinezdelizarrondo.com)
  • FoxyProxy Standard 4.4.1 (foxyproxy@eric.h.jung)
  • Go Parent Folder 2.9.1 (goParentFolder@alice)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • IE View 1.5.1 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • KeeFox 1.4.4 (keefox@chris.tomlinson)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • Privacy Badger Firefox 0.2.3 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Private Tab 0.1.7.3 (privateTab@infocatcher)
  • ProfilePassword-Firefox 0.3.19 ({b9615918-d3de-44a4-ab65-76df7ea1f1c1})
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.3.3 (foxmarks@kei.com)
  • AdBlock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net) (Inactive)
  • Awesome screenshot: Capture and Annotate 2.4.4 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • Web Developer 1.2.5 ({c45c406e-ab73-11d8-be73-000a95be3b12}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 339a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.disk_cache_ssl: False
  • browser.cache.frecency_experiment: 3
  • browser.cache.use_new_backend: 1
  • browser.fixup.domainwhitelist.informatica10: True
  • browser.fixup.domainwhitelist.informatica2: True
  • browser.fixup.domainwhitelist.informatica5: True
  • browser.fixup.domainwhitelist.svrbi: True
  • browser.fixup.domainwhitelist.svrpuntnet: True
  • browser.fixup.domainwhitelist.zeus: True
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113192814
  • browser.startup.homepage_override.buildID: 20140303030201
  • browser.startup.homepage_override.mstone: ignore
  • dom.allow_scripts_to_close_windows: True
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.mozTCPSocket.enabled: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1412230033
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416295433
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416295433
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.npdeployjava: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413785929

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

Helpful Reply

No crash in normal Firefox.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

No crash in normal Firefox. In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 11.9 d900 Shockwave Flash 16.0 d0 Shockwave Flash 12.0 d0

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player http://get.adobe.com/flashplayer/

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 11.9 d900 Shockwave Flash 16.0 d0 Shockwave Flash 12.0 d0 Having more than one version of a program may cause issues. Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''http://get.adobe.com/flashplayer/'''
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Helpful Reply

No problem here with the latest 34.0 beta version.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

No problem here with the latest 34.0 beta version. You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

Chosen Solution

These are the crash reports:

bp-1685075f-f311-4603-a2d5-d79d12141118 bp-d025af3a-668b-4663-a44d-9b41c2141118

It seems related to graphics (MPEG4).

However, today I've updated to the beta 10 and now it works without crash! I have not touched anything, I guess I was not alone.

These are the crash reports: bp-1685075f-f311-4603-a2d5-d79d12141118 bp-d025af3a-668b-4663-a44d-9b41c2141118 It seems related to graphics (MPEG4). However, today I've updated to the beta 10 and now it works without crash! I have not touched anything, I guess I was not alone.

Modified by cor-el

FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

Your crash reports show;

Total Virtual Memory 4294836224

Available Virtual Memory 3072057344

System Memory Use Percentage 73

Available Page File 10940416000

Available Physical Memory 2271281152

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

Your crash reports show; Total Virtual Memory 4294836224 Available Virtual Memory 3072057344 System Memory Use Percentage 73 Available Page File 10940416000 Available Physical Memory 2271281152 '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

Question owner

So it seems to be something wrong with the report information. I tried with different profiles (default one, new one, ...) and different PCs, it wasn't a memory problem.

Now I tried at home with Firefox 34beta9 and it crashes again: https://crash-stats.mozilla.com/report/index/7dd2c3c5-3a01-4936-9efc-b191d2141119

I updated to Firefox 34beta10 and now it works :)

So it seems to be something wrong with the report information. I tried with different profiles (default one, new one, ...) and different PCs, it wasn't a memory problem. Now I tried at home with Firefox 34beta9 and it crashes again: https://crash-stats.mozilla.com/report/index/7dd2c3c5-3a01-4936-9efc-b191d2141119 I updated to Firefox 34beta10 and now it works :)
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers
The crash report flagged these; user32.dll = Windows KERNELBASE.dll Found some information at this link. A bit confusing. http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749?page=4&tm=1416418358975 -------------------- Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------------------ Some of that link said the user profile may be corrupt. Create a new profile. Run it and see if the problem returns. '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

These were also flagged;

ntdll.dll = Microsoft

atidxx32.dll = Advanced Micro Devices, Inc. Radeon DirectX 11 Drive

These were also flagged; ntdll.dll = Microsoft atidxx32.dll = Advanced Micro Devices, Inc. Radeon DirectX 11 Drive