Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I completely remove all of firefox and give it a clean install?

  • 4 replies
  • 1 has this problem
  • Last reply by cor-el

more options

Every time I go to one of the plugins I have installed crashes firefox. I can't quite figure out which one it is, I deactivate them or run FF in safe mode and it still crashes. I've uninstalled FF and reinstalled with the newest version and all the plugins and bookmarks carry over so I can't get a clean install. I was able to install an older version of FF and it worked fine. So short of running old unsafe software or trolling through my registry and potentially messing more things up, I am at a loss.

All Replies (4)

more options

Have you been seeing the Mozilla Crash Reporter dialog? The data collected for the crash report might point to the specific plugin. Please check the last section of the support article "Troubleshoot Firefox crashes (closing or quitting unexpectedly)" for steps to get those crash report IDs, and then post some of the recent ones here.

Now... here's the catch: nearly all plugins are discovered by Firefox after installation through a registry scan. Sometimes they also get dropped into Firefox's program folder or into your personal settings folder after Firefox is installed. For this reason, it's probably most efficient to deal with them now.

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Here you can change them to "Never Activate". Except that for Shockwave Flash, I suggest "Ask to Activate" since there might be a video you want to see here or there.

Then create a new window (Ctrl+n) and test whether you can get into Yahoo safely. Any luck?

more options

ID: 58487089-4286-40cd-bf06-d112e2141118 Yeah the crash reporter comes up every time. And it crashes if I have the plugins active or inactive or in safemode. I read something that says if it happens in safemode then it's not a plugin issue?

more options

lspent7.dll looks like4 the cause of that crash. Google for Ispent7.dll

A quick look at those search results indicates it is some type of Malware or Hi-jack.

Maybe a few more Crash Report ID's might help us.

more options

Anything that is involved with LSP (i.e. links itself in the network connection) is suspicious.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Modified by cor-el