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How do I completely remove all of firefox and give it a clean install?

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Every time I go to yahoo.com one of the plugins I have installed crashes firefox. I can't quite figure out which one it is, I deactivate them or run FF in safe mode and it still crashes. I've uninstalled FF and reinstalled with the newest version and all the plugins and bookmarks carry over so I can't get a clean install. I was able to install an older version of FF and it worked fine. So short of running old unsafe software or trolling through my registry and potentially messing more things up, I am at a loss.

Every time I go to yahoo.com one of the plugins I have installed crashes firefox. I can't quite figure out which one it is, I deactivate them or run FF in safe mode and it still crashes. I've uninstalled FF and reinstalled with the newest version and all the plugins and bookmarks carry over so I can't get a clean install. I was able to install an older version of FF and it worked fine. So short of running old unsafe software or trolling through my registry and potentially messing more things up, I am at a loss.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.enabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1415729995
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416266288
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416266288
  • places.history.expiration.transient_current_max_pages: 52770
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.np_wtapp: 2
  • plugin.state.npauthz: 2
  • plugin.state.npctrl: 2
  • plugin.state.npdeployjava: 1
  • plugin.state.npitunes: 2
  • plugin.state.nppdf: 2
  • plugin.state.npspwrap: 2
  • plugin.state.npwlpg: 2
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413580104

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8688 solutions 71014 answers

Have you been seeing the Mozilla Crash Reporter dialog? The data collected for the crash report might point to the specific plugin. Please check the last section of the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" for steps to get those crash report IDs, and then post some of the recent ones here.

Now... here's the catch: nearly all plugins are discovered by Firefox after installation through a registry scan. Sometimes they also get dropped into Firefox's program folder or into your personal settings folder after Firefox is installed. For this reason, it's probably most efficient to deal with them now.

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Here you can change them to "Never Activate". Except that for Shockwave Flash, I suggest "Ask to Activate" since there might be a video you want to see here or there.

Then create a new window (Ctrl+n) and test whether you can get into Yahoo safely. Any luck?

Have you been seeing the Mozilla Crash Reporter dialog? The data collected for the crash report might point to the specific plugin. Please check the last section of the support article "[[Firefox Crashes]]" for steps to get those crash report IDs, and then post some of the recent ones here. Now... here's the catch: nearly all plugins are discovered by Firefox after installation through a registry scan. Sometimes they also get dropped into Firefox's program folder or into your personal settings folder after Firefox is installed. For this reason, it's probably most efficient to deal with them now. Open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. Here you can change them to "Never Activate". Except that for Shockwave Flash, I suggest "Ask to Activate" since there might be a video you want to see here or there. Then create a new window (Ctrl+n) and test whether you can get into Yahoo safely. Any luck?

Question owner

ID: 58487089-4286-40cd-bf06-d112e2141118 Yeah the crash reporter comes up every time. And it crashes if I have the plugins active or inactive or in safemode. I read something that says if it happens in safemode then it's not a plugin issue?

ID: 58487089-4286-40cd-bf06-d112e2141118 Yeah the crash reporter comes up every time. And it crashes if I have the plugins active or inactive or in safemode. I read something that says if it happens in safemode then it's not a plugin issue?
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40138 answers

https://crash-stats.mozilla.com/report/index/58487089-4286-40cd-bf06-d112e2141118

lspent7.dll looks like4 the cause of that crash. Google for Ispent7.dll

A quick look at those search results indicates it is some type of Malware or Hi-jack.


Maybe a few more Crash Report ID's might help us.

https://crash-stats.mozilla.com/report/index/58487089-4286-40cd-bf06-d112e2141118 '''lspent7.dll''' looks like4 the cause of that crash. Google for [https://www.google.com/search?q=lspent7.dll&sourceid=mozilla-search&start=0&start=0&ie=utf-8&oe=utf-8num=100&gws_rd=ssl Ispent7.dll] A quick look at those search results indicates it is some type of Malware or Hi-jack. ----- Maybe a few more Crash Report ID's might help us.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

Anything that is involved with LSP (i.e. links itself in the network connection) is suspicious.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Anything that is involved with LSP (i.e. links itself in the network connection) is suspicious. *http://www.pearlsoftware.com/resources/UserGuide7.pdf ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Modified by cor-el