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Sync keeps telling me that the server is under maintenance, yet the official status page says otherwise.

Posted

Every time I have started Firefox since November 14 (or so), I have been getting sync errors.

Official status page: https://services.mozilla.com/status/

Sample error log: https://onedrive.live.com/redir?resid=90EF9D0CFFFF0B22!50647&authkey=!ACUOT1NEZTynJsk&ithint=file%2ctxt

Is there anything I can do about this, or is the sync server really down?

Every time I have started Firefox since November 14 (or so), I have been getting sync errors. Official status page: https://services.mozilla.com/status/ Sample error log: https://onedrive.live.com/redir?resid=90EF9D0CFFFF0B22!50647&authkey=!ACUOT1NEZTynJsk&ithint=file%2ctxt Is there anything I can do about this, or is the sync server really down?

Modified by Toa_Of_Justice

Chosen solution

hello Toa_Of_Justice, this is currently an issue with the server (nothing you can do at your end to address that). if you want to, you can follow along bug #1100162 for progress on this issue...

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Chrome Virtual Keyboard
  • 5.1.30514.0
  • Online Banking Google Chrome Extension
  • Content Blocker Google Chrome Extension
  • iTunes Detector Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Add Bookmark Here ² 29.0.20140506 (abhere2@moztw.org)
  • Add to Search Bar 2.6 (add-to-searchbox@maltekraus.de)
  • Classic Theme Restorer 1.2.5 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Copy Plain Text 2 1.3.2 (copyplaintext@teo.pl)
  • Ctrl-Tab 0.21.1 (ctrl-tab@design-noir.de)
  • DisableBackspaceNavigation 0.6 ({40520fe7-6336-4df2-bab1-1f1f8e11bf27})
  • Duplicate This Tab 1.3 (duplicate-this-tab@mozilla.org)
  • Google search link fix 1.4.9 (jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack)
  • Multiple Tab Handler 0.8.2014102201 (multipletab@piro.sakura.ne.jp)
  • Nimbus Screen Capture - editable screenshots. 6.1.0 (nimbusscreencaptureff@everhelper.me)
  • NoScript 2.6.9.3 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Organize Search Engines 1.7 (organize-search-engines@maltekraus.de)
  • Remove Cookies for Site 0.63 ({06997db0-c027-4d5f-bd37-b0d9230226ea})
  • Resurrect Pages 2.0.6 ({0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3})
  • Save File to 2.5.2 (savefileto@mozdev.org)
  • Search by Image for Google 1.2.0 ({ab4b5718-3998-4a2c-91ae-18a7c2db513e})
  • SSL Version Control 0.3 (jid1-ZM3BerwS6FsQAg@jetpack)
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Stylish Sync 0.1.7 ({0e3fc079-afbb-4a00-87e5-9486062d0f9c})
  • Tab Control 0.5.5 ({39952c40-5197-11da-8cd6-0800200c9a66})
  • Tab Scope 1.5 (tabscope@xuldev.org)
  • Tab Scope Tweaker 0.1.1 (tabScopeTweaker@infocatcher)
  • TheFreeDictionary.com Lookup 0.3 ({47F7DAA8-DB46-4FE2-87B0-C6D7C8DD2F23})
  • Tile Tabs 11.13 (tiletabs@DW-dev)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.0.10.15 (virtual_keyboard@kaspersky.com)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Zoom Page 12.0 (zoompage@DW-dev)
  • about:addons-memory 10 (about-addons-memory@tn123.org) (Inactive)
  • Anti-Banner 4.0.10.15 (anti_banner@kaspersky.com) (Inactive)
  • Bookmark All 1.3.2 ({a76cd07b-f0d7-4ef9-9566-8faef6e290e4}) (Inactive)
  • Click-to-Play Manager 1.3.1 (click-to-play-manager@xulforge.com) (Inactive)
  • Dangerous Websites Blocker 4.0.10.15 (content_blocker@kaspersky.com) (Inactive)
  • Document Font Toggle 2.0 (dft@dietrich.cx) (Inactive)
  • feedly 16.0.528 (feedly@devhd) (Inactive)
  • Font Finder 1.1.1 (fontfinder@bendodson.com) (Inactive)
  • Form History Control 1.3.3.0 (formhistory@yahoo.com) (Inactive)
  • Ghostery 5.4.1 (firefox@ghostery.com) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • HTTPS-Everywhere 4.0.2 (https-everywhere@eff.org) (Inactive)
  • IE Tab 2 (FF 3.6+) 5.12.12.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}) (Inactive)
  • Kaspersky URL Advisor 4.0.10.15 (url_advisor@kaspersky.com) (Inactive)
  • No Flash 0.4.2 (jid1-cplLTTY501TB2Q@jetpack) (Inactive)
  • Open in Browser 1.15 (openinbrowser@www.spasche.net) (Inactive)
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19}) (Inactive)
  • Safe Money 4.0.10.15 (online_banking@kaspersky.com) (Inactive)
  • Sage 1.5.2 ({a6ca9b3b-5e52-4f47-85d8-cca35bb57596}) (Inactive)
  • Status-4-Evar 2014.07.06.05 (status4evar@caligonstudios.com) (Inactive)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com) (Inactive)
  • TinyURL Generator 2.6.1 (tinyurl.addon@fast-chat.co.uk) (Inactive)
  • URL Flipper 3.1.1.20 (urlflipper@mozilla.ktechcomputing.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 860M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1392
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-29-2014
  • driverDate2: 11-3-2014
  • driverVersion: 10.18.10.3960
  • driverVersion2: 9.18.13.4465
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind.flashBar: 0
  • accessibility.warn_on_browsewithcaret: False
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 7
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_pinned_tabs_on_demand: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • browser.tabs.animate: False
  • browser.tabs.closeButtons: 1
  • browser.urlbar.trimURLs: False
  • dom.disable_window_status_change: False
  • dom.ipc.plugins.enabled.npietab2.dll: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.default.x-western: sans-serif
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Arial
  • font.size.fixed.x-western: 12
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.bing.com/search?FORM=UP21DF&PC=UP21&dt=051813&q=
  • media.gmp-gmpopenh264.lastUpdate: 1413945890
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416172086
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416172211
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,audio/wav,audio/x-wav,audio/mid,audio/midi,audio/x-midi,audio/mpeg,application/x-ogg,audio/x-mpeg,video/mpeg,audio/aac,audio/x-aac,audio/x-m4a,audio/aiff,audio/x-aiff,audio/x-caf,audio/basic
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.java: 2
  • plugin.state.np32dsw: 0
  • plugin.state.npamazonmp3downloaderplugin: 0
  • plugin.state.npctrl: 2
  • plugin.state.npdd: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npdlplugin: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 1
  • plugin.state.npmozcouponprinter: 0
  • plugin.state.npnv3dv: 0
  • plugin.state.npnv3dvstreaming: 0
  • plugin.state.nppdf: 1
  • plugin.state.nppl: 0
  • plugin.state.npqtplugin: 0
  • plugin.state.nprndlchromebrowserrecordext: 0
  • plugin.state.nprndlhtml5videoshim: 0
  • plugin.state.nprndlpepperflashvideoshim: 0
  • plugin.state.nprpplugin: 0
  • plugin.state.npspwrap: 0
  • plugin.state.npvkplugin: 2
  • plugin.state.npvlc: 0
  • plugin.state.npwachk: 1
  • plugin.state.npwlpg: 0
  • plugin.state.npyaxmpb: 0
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.tls.version.min: 1
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415624908

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23619 answers

Chosen Solution

hello Toa_Of_Justice, this is currently an issue with the server (nothing you can do at your end to address that). if you want to, you can follow along bug #1100162 for progress on this issue...

hello Toa_Of_Justice, this is currently an issue with the server (nothing you can do at your end to address that). if you want to, you can follow along [https://bugzilla.mozilla.org/show_bug.cgi?id=1100162 bug #1100162] for progress on this issue...