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Frequent crashes (/questions/970544)

Posted

In the last week Firefox has started crashing on a regular basis. I removed it and reinstalled the newest version, which, by the way caused it to crash more often. I have run malware scans and run virus scans daily. My reports of the crashes don't always go through, but I have never received any response to the ones that do. I am doing job searches and this is very frustrating as many times I am in the middle of a detailed job application and I lose it when the crash occurs.

In the last week Firefox has started crashing on a regular basis. I removed it and reinstalled the newest version, which, by the way caused it to crash more often. I have run malware scans and run virus scans daily. My reports of the crashes don't always go through, but I have never received any response to the ones that do. I am doing job searches and this is very frustrating as many times I am in the middle of a detailed job application and I lose it when the crash occurs.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • avast! Online Security 9.0.2021.112 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-12-2010
  • driverDate2:
  • driverVersion: 8.15.10.2246
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1416142113
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416230029
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npmozcouponprinter: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159913 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:


You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Try to disable OMTC and leave hardware acceleration in Firefox enabled.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ----- You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers Try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: layers.offmainthreadcomposition.enabled = false *http://kb.mozillazine.org/about:config You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration