Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Frequent crashes (/questions/970544)

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

more options

In the last week Firefox has started crashing on a regular basis. I removed it and reinstalled the newest version, which, by the way caused it to crash more often. I have run malware scans and run virus scans daily. My reports of the crashes don't always go through, but I have never received any response to the ones that do. I am doing job searches and this is very frustrating as many times I am in the middle of a detailed job application and I lose it when the crash occurs.

All Replies (1)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.


You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Try to disable OMTC and leave hardware acceleration in Firefox enabled.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.