Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Synch with Android not responding

more options

Bookmark synch with Samsung Galaxy S II (Android 4.1.2) is not responding. Both run the updated FF versions and are logged on the same account. Both systems say they are synching, but after that I don't find the other bookmarks on either system. However, I also don't get any error message. Does anyone have an idea what could be the issue?

All Replies (4)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.

Did this help you with your problems? Please let us know!

more options

Thanks, but I did that before. I should also add that the problem remains in safe mode.

more options

Is anyone reading this?

more options

moving to Firefox for Android support queue