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After I updated Firefox to 33.1, I haven't been able to use it. I open it and it tries to open a page and crashes immediately. I have already tried to reinstall

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I updated Firefox to 33.1 like a dutiful Firefox user. Since then, I haven't been able to successfully use Firefox. It tries to open a page and crashes immediately. I can't access any Mozilla support through Firefox. I have uninstalled Firefox and redownloaded Firefox multiple times in an effort to solve the problem. I always send the Crash report but it seems to do nothing to solve the issue.

I updated Firefox to 33.1 like a dutiful Firefox user. Since then, I haven't been able to successfully use Firefox. It tries to open a page and crashes immediately. I can't access any Mozilla support through Firefox. I have uninstalled Firefox and redownloaded Firefox multiple times in an effort to solve the problem. I always send the Crash report but it seems to do nothing to solve the issue.

Chosen solution

you could also try to update to firefox 34 beta, whcih already contains a fix for this fbplugin-related crash: https://www.mozilla.org/firefox/beta/

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36

More Information

philipp
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5291 solutions 23378 answers

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

This doesn't solve my problem. For some reason, I cannot find the crash reports for Firefox. I can navigate to where they are supposed to be but there is no Firefox folder. The Mozilla folder only has extensions in it, no crash reports.

This doesn't solve my problem. For some reason, I cannot find the crash reports for Firefox. I can navigate to where they are supposed to be but there is no Firefox folder. The Mozilla folder only has extensions in it, no crash reports.

Question owner

Does mozilla consider this problem solved because you copy and pasted this from a page that I have already seen?

This doesn't solve my problem.

Does mozilla consider this problem solved because you copy and pasted this from a page that I have already seen? This doesn't solve my problem.
philipp
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5291 solutions 23378 answers

mozilla doesn't consider this issue as solved before you explicitly mark it as such or say so. unfortunately without crash report ids it is difficult to know what is going on and to get you towards a solution, since there are countless reasons that might trigger a crash (some general advice is available at Firefox crashes - Troubleshoot, prevent and get help fixing crashes)

i'll try to flag this thread as needing attention from a helper more familiar with mac os x (i am not) to guide you to those crash reports in partcular...

mozilla doesn't consider this issue as solved before you explicitly mark it as such or say so. unfortunately without crash report ids it is difficult to know what is going on and to get you towards a solution, since there are countless reasons that might trigger a crash (some general advice is available at [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]) i'll try to flag this thread as needing attention from a helper more familiar with mac os x (i am not) to guide you to those crash reports in partcular...

Question owner

Thanks, really appreciate it!

Thanks, really appreciate it!

Question owner

Crash ID: bp-1cf12b54-c4a7-4bcf-849a-0e10e2141114 Crash ID: bp-2a4176fc-9a6e-47ed-96ea-a926b2141112 Crash ID: bp-2e349a6e-5d98-49d5-8dfa-83d582141113 Crash ID: bp-9e788b76-04f7-45c8-badc-d5db92141117 Crash ID: bp-26aeabb2-e69b-4a13-9b2f-ac8662141117


Here are some of my crash IDs, can post more if necessary

Crash ID: bp-1cf12b54-c4a7-4bcf-849a-0e10e2141114 Crash ID: bp-2a4176fc-9a6e-47ed-96ea-a926b2141112 Crash ID: bp-2e349a6e-5d98-49d5-8dfa-83d582141113 Crash ID: bp-9e788b76-04f7-45c8-badc-d5db92141117 Crash ID: bp-26aeabb2-e69b-4a13-9b2f-ac8662141117 Here are some of my crash IDs, can post more if necessary
philipp
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5291 solutions 23378 answers

great, thanks. it appears that the facebook photo uploader plugin is causing those particular crashes. please try to remove it like it is described at https://www.ehow.com/how_8575837_remove-facebook-photo-uploader.html

great, thanks. it appears that the facebook photo uploader plugin is causing those particular crashes. please try to remove it like it is described at https://www.ehow.com/how_8575837_remove-facebook-photo-uploader.html

Question owner

Crash ID: bp-b50440e8-bbb8-4ca3-97e3-7266d2141117 Crash ID: bp-e572982d-f4ed-4a58-a2c5-fe8742141117

Sorry, not trying to be difficult, especially since this is probably operator error but this still isn't solving my problem.

Found where the Fb photo uploader plug in should be, found other internet plug ins but couldn't find the fb one. I decided to delete the plug ins there anyways to see if it helps. Firefox still crashes upon opening.

Thanks for your help!

Crash ID: bp-b50440e8-bbb8-4ca3-97e3-7266d2141117 Crash ID: bp-e572982d-f4ed-4a58-a2c5-fe8742141117 Sorry, not trying to be difficult, especially since this is probably operator error but this still isn't solving my problem. Found where the Fb photo uploader plug in should be, found other internet plug ins but couldn't find the fb one. I decided to delete the plug ins there anyways to see if it helps. Firefox still crashes upon opening. Thanks for your help!
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23378 answers

Chosen Solution

you could also try to update to firefox 34 beta, whcih already contains a fix for this fbplugin-related crash: https://www.mozilla.org/firefox/beta/

you could also try to update to firefox 34 beta, whcih already contains a fix for this fbplugin-related crash: https://www.mozilla.org/firefox/beta/
AliceWyman
  • Moderator
240 solutions 2594 answers

Just to be sure, did you look in the ~/Library/Internet Plug-ins folder under your user Home directory? On Mac OS, plugins are normally under the /Library/Internet Plug-Ins folder but some may be installed to the home directory for a specific user (e.g., ~/Library/Internet Plug-Ins where "~" represents the MacIntosh HD/Users/"username" folder) which is hidden by default in Mac Os X 10.7 and above. Ref:

From the macobserver article:

1. Open a new Finder window
2. Navigate to your Home directory by selecting the Go menu and clicking Home (⌘-Shift-H)
3. Select the View menu and click Show View Options or by using ⌘-J
4. Check the box next to Show Library Folder
Just to be sure, did you look in the ~/Library/Internet Plug-ins folder under your user Home directory? On Mac OS, plugins are normally under the /Library/Internet Plug-Ins folder but some may be installed to the home directory for a specific user (e.g., ~/Library/Internet Plug-Ins where "~" represents the MacIntosh HD/Users/"username" folder) which is hidden by default in Mac Os X 10.7 and above. Ref: *http://kb.mozillazine.org/Issues_related_to_plugins#Plugin_location *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X * http://www.macobserver.com/tmo/article/mavericks-easily-make-user-library-folder-visible From the macobserver article: 1. Open a new Finder window 2. Navigate to your Home directory by selecting the Go menu and clicking Home (⌘-Shift-H) 3. Select the View menu and click Show View Options or by using ⌘-J 4. Check the box next to Show Library Folder
Akshat59 0 solutions 2 answers

I am also facing same issue and above things not helping I even updated to your beta version (35), Please help

bp-0b3a6ae3-1d1b-46c0-801e-fbd1f2141217 bp-0d73f393-2c26-4b88-acb5-59a112141113

I am also facing same issue and above things not helping I even updated to your beta version (35), Please help bp-0b3a6ae3-1d1b-46c0-801e-fbd1f2141217 bp-0d73f393-2c26-4b88-acb5-59a112141113
philipp
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5291 solutions 23378 answers

@Akshat59, each crash might be different, so it's best to create a new thread about it. let's continue at https://support.mozilla.org/en-US/questions/1031355

@Akshat59, each crash might be different, so it's best to create a new thread about it. let's continue at https://support.mozilla.org/en-US/questions/1031355
the-edmeister
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5395 solutions 40085 answers

Akshat59

Your crashes are caused by something totally different that what was discussed here and is about a different operating system.

Please start a new thread here: https://support.mozilla.org/en-US/questions/new - and provide the requested troubleshooting information.

Akshat59 Your crashes are caused by something totally different that what was discussed here and is about a different operating system. Please start a new thread here: https://support.mozilla.org/en-US/questions/new - and provide the requested troubleshooting information.
AliceWyman
  • Moderator
240 solutions 2594 answers

I'll close this thread.

I'll close this thread.