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Trying to reset my Firefox sync password, but reset email is never received despite many attpemts.

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  • Last reply by Ralph Daub

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I have a sync account. My password is not working. I have made multiple requests for a password reset email, but none have been received. There is nothing in my spam folder. I am stuck. I have a record of my Sync Key (from the old sync account), but I can find no information on how to use it to reset my account. Very very frustrating.

I have a sync account. My password is not working. I have made multiple requests for a password reset email, but none have been received. There is nothing in my spam folder. I am stuck. I have a record of my Sync Key (from the old sync account), but I can find no information on how to use it to reset my account. Very very frustrating.

Chosen solution

Hi mrauth,

Firefox Sync has been discontinued in favor of Firefox Accounts - so that users no longer have to worry about Sync Keys.

You should be able to reset your password through the Firefox Accounts page:

Please let us know if this works, or if you have any other issues. Please also verify that you are using the correct email address for recovery.

- Ralph

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Chosen Solution

Hi mrauth,

Firefox Sync has been discontinued in favor of Firefox Accounts - so that users no longer have to worry about Sync Keys.

You should be able to reset your password through the Firefox Accounts page:

Please let us know if this works, or if you have any other issues. Please also verify that you are using the correct email address for recovery.

- Ralph