Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't my emails actually send?

  • 16 replies
  • 4 have this problem
  • 6 views
  • Last reply by rick.prenzl

more options

I have the same settings for my website's email address (faye@fayebryant.com) on Thunderbird as I do on my phone's email client. HOWEVER, while I can both send and receive on my phone, when I send with Thunderbird, the email shows up in my sent folder on TB and on webmail, but it does not land in the inbox it was sent to.

Very frustrating!

I have the same settings for my website's email address (faye@fayebryant.com) on Thunderbird as I do on my phone's email client. HOWEVER, while I can both send and receive on my phone, when I send with Thunderbird, the email shows up in my sent folder on TB and on webmail, but it does not land in the inbox it was sent to. Very frustrating!

Chosen solution

WOOHOO!

I restarted Thunderbird with the add-ons disabled. Lo and behold, email sent without a problem. So, I tested and added each add-on back, one at a time, to see if I could determine the culprit.

It was my readnotify read receipts! I had not added this email address to the list of emails to use and it was blocking the send. Now it's added and the email is working.

Thank you again, Mozilla peeps, for your assistance!

Read this answer in context 👍 0

All Replies (16)

more options
more options

I tried all that. Multiple times. Nothing has worked.

more options

Try sending while in your operating systems safe mode:

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
more options

Mail went through when I was in the safe network mode. Thank you, Matt!

Now... how do I track down what is causing the problem? The other email addresses I use are able to send just fine. Why would one thing be stopping one email smtp, but not the other?

I'm so confused.

Modified by rfbryant

more options

Chosen Solution

WOOHOO!

I restarted Thunderbird with the add-ons disabled. Lo and behold, email sent without a problem. So, I tested and added each add-on back, one at a time, to see if I could determine the culprit.

It was my readnotify read receipts! I had not added this email address to the list of emails to use and it was blocking the send. Now it's added and the email is working.

Thank you again, Mozilla peeps, for your assistance!

more options

I have the same problem (all of a sudden).

Send Message Error:

Sending of message failed. The message could not be sent because the connection to SMTP server smtp.mail.me.com timed out. Try again or contact your network administrator.

They send with Mac in safe mode ok. I've disabled all plug-ins and it still doesn't work.

This happens to both my email accounts. My 'iCloud' account and my own domain account.

Any help gratefully received..

more options

Rick, it would have been better for you to ask your own question. But in the interest of getting things done, try disabling any anti virus you have and see if that helps.

more options

Thanks but I'm not using any anti-virus..

 Yosemite OSX 10.10.2
 MacBook Pro (Retina, 15-inch, Early 2013)
 Processor Name:	Intel Core i7
 Processor Speed:	2.4 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Memory:	8 GB
 Boot ROM Version:	MBP101.00EE.B07
 SMC Version (system):	2.3f36
 Hardware UUID:	3D6713F9-F271-5658-93F7-A3D0888467E0

Modified by rick.prenzl

more options

It would be more likely to be extensions blocking sending, not plugins.

more options

I don't (apparently), have any add-ons or extensions installed just 11 plug-ins. All disabled.. Thanks.

more options

After numerous configuration attempts over the last few days, my iCloud AND own domain email accounts finally work. Sadly I don't even know what I did to maybe help others but obviously a combination of settings solved it.

I've re-activated all 11 plug-ins in Thunderbird an email's still working, so not that then..!

Thanks for all your help everyone!!

Rick

more options

News Flash!

I think through just luck, yesterday I managed to enter the correct settings in Thunderbird for my email to work. (Images of settings below) - All emails were coming in and going out fine.

This morning, same problem's back. I can receive but can't send. I haven't touched anything at all or downloaded anything. I haven't even used my computer!

Ther MUST be a serious issue with Thunderbird...

more options

Or a problem with the server.

more options

How do you post a question on this forum? It keeps sending me round in circles offering questions I don't want to ask!

I want to post my problem in the Thunderbird section and not ask a question Mozilla suggests for me!!

Unuser-friendly forum. I think I've set myself up as a 'contributor' and not a regular punter!!

Any help please..!!!

Modified by rick.prenzl

more options

I have found that I have to use a non-Mozilla browser to ask questions on this forum, so I use Safari. Mozilla browsers are fine for answering questions here, but not for asking.

more options

Thanksfinitarry said

I have found that I have to use a non-Mozilla browser to ask questions on this forum, so I use Safari. Mozilla browsers are fine for answering questions here, but not for asking.

Well that doesn't give me much faith about Mozilla's products. This is really a strange forum.. Maybe I should've ditched Thunderbird on day one!!