X
Tap here to go to the mobile version of the site.

Support Forum

shockwave flash may be busy or it may have stopped responding

Posted

So I searched for the solution to this problem a while ago. I did all the updates and fixes that I found. It seemed to help a little but now the problem is so bad that I don't even have the patience to use the internet on the computer any more. I am about to dump Mozilla and install something else. Help!!! I get this message about 85% of the time I go to Yahoo to check my mail but other sites as well.

So I searched for the solution to this problem a while ago. I did all the updates and fixes that I found. It seemed to help a little but now the problem is so bad that I don't even have the patience to use the internet on the computer any more. I am about to dump Mozilla and install something else. Help!!! I get this message about 85% of the time I go to Yahoo to check my mail but other sites as well.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Amazon MP3 Downloader Plugin 1.0.18
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-US/

Extensions

  • AmazonSmile 1Button for Firefox 1.0 (smile1Button@amazon.com)
  • Anti-Banner 13.0.2.691 (anti_banner@kaspersky.com)
  • iCloud Bookmarks 1.2.12 (firefoxdav@icloud.com)
  • Pin It button 1.1 (pinterest@robertnyman.com)
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Self-Destructing Cookies 0.4.6 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo Mail Button 1.1 ({c9b4529a-eeba-4e48-976e-f3d3f9026e04})
  • ConverterFreeOnline 9.17 (extension@Converter_Free_Online.com) (Inactive)
  • Dangerous Websites Blocker 13.0.2.691 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.2.691 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.2.691 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.2.691 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 630M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x1140
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 10-1-2013
  • driverDate2: 10-16-2014
  • driverVersion: 10.18.10.3316
  • driverVersion2: 9.18.13.4448
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1414906799
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415742444
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415720069
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414639204

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4305 solutions 60410 answers

Your System Details shows;

Installed Plug-ins

Pin It button 1.1 (pinterest@robertnyman.com) Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)

Are these the same program? Having more than one version of a program may cause issues.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Your System Details shows; Installed Plug-ins Pin It button 1.1 (pinterest@robertnyman.com) Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack) Are these the same program? Having more than one version of a program may cause issues. ------------------------ If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) https://forums.adobe.com/message/4468493#TemporaryWorkaround * disable hardware acceleration in the Flash plugin https://forums.adobe.com/thread/891337 See also: * http://kb.mozillazine.org/Flash#Troubleshooting