Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox 33.1 will not display the PDF file from Bank online site after 33.1

more options

I asked this question in an unrelated support ticket so I want to give more detail here. I have tried uninstalling Adobe reader and reinstalling it and it did not help. This was working before with all the exact same addins I had before. I called the Bank and asked if they had any problems and they say no. I can go to the Firefox PDF display for this file and click on download the PDF then double click it in Windows explorer and Adobe reader comes up and displays the file just fine. Don't mind doing that for now. What happens is the bank loads the file then Adobe reader displays with a white screen and a little circle going round and round, like a video is trying to play, and it just sits there forever. I never see the file contents. Anyway I hope your have a good of a day as I am and I know it get better. Thanks Firefox programmers for such a wonderful program.

Update: While I was writing this I remembered to go into Firefox options, then Applications, and wouldn't you know it, a PDF document was set to "Preview in Firefox". I changed that to Adobe reader and now it works just fine. Guess there's something wrong with the Preview code in Firefox. So I'm happy now. Hope this helps someone.

Chosen solution

Yes, the built-in PDF viewer is a work in progress. Glad you found a workaround, or got back to your preferred configuration, depending on how you look at it.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Yes, the built-in PDF viewer is a work in progress. Glad you found a workaround, or got back to your preferred configuration, depending on how you look at it.

more options

Computers always can make a fool out of you. What else is new? We humans are so foolish about so many things WHAT does it matter!