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FireFox 33.1 will not display the PDF file from Bank online site after 33.1

Posted

I asked this question in an unrelated support ticket so I want to give more detail here. I have tried uninstalling Adobe reader and reinstalling it and it did not help. This was working before with all the exact same addins I had before. I called the Bank and asked if they had any problems and they say no. I can go to the Firefox PDF display for this file and click on download the PDF then double click it in Windows explorer and Adobe reader comes up and displays the file just fine. Don't mind doing that for now. What happens is the bank loads the file then Adobe reader displays with a white screen and a little circle going round and round, like a video is trying to play, and it just sits there forever. I never see the file contents. Anyway I hope your have a good of a day as I am and I know it get better. Thanks Firefox programmers for such a wonderful program.

Update: While I was writing this I remembered to go into Firefox options, then Applications, and wouldn't you know it, a PDF document was set to "Preview in Firefox". I changed that to Adobe reader and now it works just fine. Guess there's something wrong with the Preview code in Firefox. So I'm happy now. Hope this helps someone.

I asked this question in an unrelated support ticket so I want to give more detail here. I have tried uninstalling Adobe reader and reinstalling it and it did not help. This was working before with all the exact same addins I had before. I called the Bank and asked if they had any problems and they say no. I can go to the Firefox PDF display for this file and click on download the PDF then double click it in Windows explorer and Adobe reader comes up and displays the file just fine. Don't mind doing that for now. What happens is the bank loads the file then Adobe reader displays with a white screen and a little circle going round and round, like a video is trying to play, and it just sits there forever. I never see the file contents. Anyway I hope your have a good of a day as I am and I know it get better. Thanks Firefox programmers for such a wonderful program. Update: While I was writing this I remembered to go into Firefox options, then Applications, and wouldn't you know it, a PDF document was set to "Preview in Firefox". I changed that to Adobe reader and now it works just fine. Guess there's something wrong with the Preview code in Firefox. So I'm happy now. Hope this helps someone.

Chosen solution

Yes, the built-in PDF viewer is a work in progress. Glad you found a workaround, or got back to your preferred configuration, depending on how you look at it.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.30514.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • AniWeather 0.8.40 ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • Capture & Print 0.1.9.2 ({146f1820-2b0d-49ef-acbf-d85a6986e10c})
  • Classic Theme Restorer 1.2.5 (ClassicThemeRestorer@ArisT2Noia4dev)
  • NoScript 2.6.9.3 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Roomy Bookmarks Toolbar 1.4.7 (ALone-live@ya.ru)
  • Tab Mix Plus 0.4.1.5.2 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • FlashFirebug 4.8.0 (flashfirebug@o-minds.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8600 GS
  • adapterDescription2:
  • adapterDeviceID: 0x0403
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 7-2-2014
  • driverDate2:
  • driverVersion: 9.18.13.4052
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8600 GS Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.openintab: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • gfx.direct3d.last_used_feature_level_idx: 1
  • keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=903578&p=
  • media.gmp-gmpopenh264.enabled: False
  • media.gmp-manager.lastCheck: 1415665821
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415665365
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npauthz: 2
  • plugin.state.npctrl: 2
  • plugin.state.npnv3dv: 2
  • plugin.state.npnv3dvstreaming: 2
  • plugin.state.nppdf: 2
  • plugin.state.npspwrap: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • security.default_personal_cert: Select Automatically
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414467306

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8839 solutions 72249 answers

Chosen Solution

Yes, the built-in PDF viewer is a work in progress. Glad you found a workaround, or got back to your preferred configuration, depending on how you look at it.

Yes, the built-in PDF viewer is a work in progress. Glad you found a workaround, or got back to your preferred configuration, depending on how you look at it.

Question owner

Computers always can make a fool out of you. What else is new? We humans are so foolish about so many things WHAT does it matter!

Computers always can make a fool out of you. What else is new? We humans are so foolish about so many things WHAT does it matter!